Summary
Overview
Work History
Education
Skills
Additional Competences
Languages
Certification
Quote
cooking, researching, traveling and exploring
Timeline
Hi, I’m

AKHERE FRANCES FEMI-MOGAJI

CALGARY,AB
AKHERE FRANCES FEMI-MOGAJI

Summary

Focused Customer centric Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.

Overview

15
years of professional experience
5
Certification

Work History

Femkay General Merchant Nig. Ltd

Sales Manager
12.2018 - Current

Job overview

  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Approve or negotiate agreements and contracts on behalf of the company.
  • Coached and counselled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.

Learn With Pride

Agile Scrum Master
01.2022 - 08.2023

Job overview

  • Learn with pride London (Remote)
  • Led sprint reviews and planning meetings to promote full team engagement.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
  • Managed product backlog with collaborative efforts of the Product Owner of 4 Scrum teams of about 33 members working on different products and supported Scrum framework for monthly sprint releases.
  • Partnered with project team members to identify and quickly address problems.
  • Led cross-functional teams to complete IT projects successfully.

Wellington Clinics

Corporate Admin Manager
03.2017 - 12.2018

Job overview

  • Updated reports, managed accounts, over 600 privileged customers and generated reports for the company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.
  • Streamlined and improved administrative operations by identifying automation opportunities.

Diamond Bank Plc

MSME Account Officer
12.2013 - 04.2017

Job overview

  • Maintained demanding quality standards to optimize delivery of all offerings of the bank.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Educated clients on new products or services to increase customer engagement with the brand.
  • Facilitated client satisfaction and renewed customer relations to drive growth.

Stanbic IBTC Bank Plc

Team Lead Personal Banking
07.2011 - 12.2013

Job overview

  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Stanbic IBTC Bank Plc

Customer Enquiries/Officer Frontline Support
04.2009 - 07.2011

Job overview

  • Answered over 30 calls daily from customers promptly to avoid on-hold wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Leveraged sales expertise to promote products and capitalize on upsell opportunities.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Built strong relationships with thefield operations team, to support business development opportunities and improve service.

Education

Madonna University
Okija Nigeria

Bachelor of Science from Biochemistry
06.2006

University Overview

Skills

  • New Business Development
  • Cold Calling
  • Sales Team Training
  • Staff Management
  • KPI Tracking
  • Profitability Optimization
  • Client Relationship Management
  • Sales Operation
  • Resolution-Oriented
  • Risk mitigation planning
  • Jira Software Proficiency
  • Problem-Solving
  • Good Telephone Etiquette

Additional Competences

Additional Competences
  • Customer Management
  • Team Leadership
  • Database Administration
  • Conflict Resolution
  • Account Management

Languages

English
Full Professional

Certification

  • Professional Scrum Product Owner (PSPO1) – Scrum.org
  • Professional Scrum Master (PSM1), – Scrum.org
  • Team Leader Program
  • Comprehensive Banking Operations
  • Effective Customer Service & Relationship Management
  • Performance Management Workshop.

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

cooking, researching, traveling and exploring

cooking, researching, traveling and exploring

My most enjoyable thing to do is trying out new recipes. I love to dive into challenges and ensure to complete them.

I am an explorer and when I travel I love to live the moment. Most of my trips are vacation trips and I actually utilize the opportunity to relax and unwind.

when I discover new things, I don't leave it to hypothesis. I research about it regardless of whether or not its relevant to my personal or professional life.

Timeline

Agile Scrum Master
Learn With Pride
01.2022 - 08.2023
Sales Manager
Femkay General Merchant Nig. Ltd
12.2018 - Current
Corporate Admin Manager
Wellington Clinics
03.2017 - 12.2018
MSME Account Officer
Diamond Bank Plc
12.2013 - 04.2017
Team Lead Personal Banking
Stanbic IBTC Bank Plc
07.2011 - 12.2013
Customer Enquiries/Officer Frontline Support
Stanbic IBTC Bank Plc
04.2009 - 07.2011
Madonna University
Bachelor of Science from Biochemistry

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AKHERE FRANCES FEMI-MOGAJI