Akeria Sharp
Torrance
Summary
Dynamic and results-oriented professional with a proven track record at Door Dash, where I enhanced customer satisfaction through prompt and accurate deliveries. Skilled in problem-solving and customer service, I excel in high-stress situations and am committed to efficiency and safety. Demonstrated ability to improve loyalty and operational productivity, leveraging excellent communication and organizational skills.
Overview
4
4
years of professional experience
Work History
Food Delivery Driver
Door Dash
02.2021 - 08.2022
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
Construction Flagger/Traffic Control Flagger
Labor Maxx Staffing
08.2019 - 10.2020
- Managed high-stress situations effectively while calmly directing heavy vehicular and pedestrian traffic amidst adverse weather conditions or unforeseen obstructions.
- Facilitated smooth traffic transitions by expertly utilizing two-way radios for precise communication with coworkers at opposite ends of the construction zone.
- Promoted teamwork through active collaboration with crew members on various aspects of project execution such as material handling, equipment operation, or general labor tasks when needed.
- Provided essential instructions to foremen, crew chiefs and other flaggers.
- Patiently directed motorists towards detours and alternate routes.
- Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury.
Customer Service Representative
C3 Customer Contact Channels
02.2018 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
High School Diploma -
Milwaukee Area Technical College
Milwaukee, WI12-2006
Skills
- Problem-solving
- Customer service
- Quick learner
- Hardworking and responsible
- Excellent communication
- Time management
- Dedicated team player
- Flexible schedule
- Decision-making
- Dependable and reliable
- Organizational skills
Languages
English
Full Professional
Timeline
Food Delivery Driver
Door Dash
02.2021 - 08.2022
Construction Flagger/Traffic Control Flagger
Labor Maxx Staffing
08.2019 - 10.2020
Customer Service Representative
C3 Customer Contact Channels
02.2018 - 08.2019
High School Diploma -
Milwaukee Area Technical College
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