Akenia Diaz
Bakersfield
Summary
Dedicated and experienced optician with 4 years of progressive experience in the optical field. I began my career as an assistant at a small local practice, where I developed a strong foundation in patient care and optical operations. I later joined a large optical company, where I was promoted twice—first to Optician and then to Optical Lead—in recognition of my outstanding service, leadership, and commitment to excellence. I was honored for my dedication to patient satisfaction and team collaboration. Currently working as an optician in San Francisco, I am now planning to return to my hometown of Bakersfield, CA. Passionate about continued learning in the field of optics, I’m also open and eager to explore new opportunities and challenges that will help me grow professionally.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Optician
Eyes On Twenty-fourth Optometry
11.2024 - Current
- Assisted customers in selecting appropriate eyewear based on individual needs.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with optometrists to ensure accurate prescription fulfillment.
- Managed inventory of eyeglasses and contact lenses for optimal stock levels.
- Educated clients about lens options and features available in-store.
Optical Lead
Acuity Eye Group
Bakersfield
06.2022 - 10.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Recognized by management for providing exceptional customer service.
Optical Assistant
Wasco Eye Center
Wasco
12.2021 - 06.2022
- Conducted preliminary vision tests to support optometrists in patient evaluations.
- Managed inventory of eyeglasses and contact lenses to ensure availability.
- Scheduled appointments and coordinated follow-up visits for optimal patient care.
Education
Associate of Arts - Public Relations
California State University, Bakersfield
Bakersfield, CA 08.2016 - 05.2020
Skills
- Problem solving
- Customer satisfaction
- Contact lens training
- Insurance billing
- Bilingual (Spanish)
Languages
Spanish
Native/ Bilingual
Accomplishments
- Exceptional Customer Service (Acutiy Eye Group)
Timeline
Optician
Eyes On Twenty-fourth Optometry
11.2024 - Current
Optical Lead
Acuity Eye Group
06.2022 - 10.2024
Optical Assistant
Wasco Eye Center
12.2021 - 06.2022
Associate of Arts - Public Relations
California State University, Bakersfield
08.2016 - 05.2020