AKEJU ABOSEDE OMOLOLA
Montreal,Canada
Summary
To position myself, for a career in a well-structured and professional organization. I am a resourceful, services- oriented and dynamic team player with proven ability to learn quickly and supply knowledge effectively so as to achieve set organization’s goals & objectives.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
HR/ADMIN HEAD
SUPO ATI-JOHN &CO.
LEKKI
08.2023 - 03.2024
- Provide a range of administrative and support services to meet the business needs of the team/unit
- Respond to and resolve complex enquiries and issues to ensure the provision of accurate information, and the timely and effective resolution of issues
- Vendor and facilities management
- Coordinate and manage records and databases, complying with administrative systems, processes and policies, to ensure that all information is accurate, stored correctly and accessible
- Develop, implement and monitor office systems, procedures and methods, adapting processes and techniques as required, to facilitate efficient team/unit operations in line with agency standards, policies and procedures
- Gather and collate information for and prepare documentation and reports on business unit performance as well as make recommendations to improve efficiency, cost management and service delivery
- Supervises, motivates and assists employees to perform their duties efficiently and effectively to ensure functionality of team
- Employee pay roll management and other benefits
- Recruitment, selection and placement
- Executive other responsibilities assigned by the Principal Partner.
HR MANAGER
LEVENUE GROUP
TBS, ONIKAN
- 08.2023
- Managing staff process
- Recruitment, interviewing, hiring and onboarding
- Ensure job descriptions are up to date
- Compliance with the company, state and federal regulation & policies
- Analyze trends in compensation and benefits
- Conduct performance and salary review
- Review contract of employment when necessary and termination of contract when the need arises
- Supervises the activities of the subordinate team
- Design & implement employee retention strategies
- Adversary role to both the management & staffs
- Ensure company HR policies are comply with across all levels.
ADMIN OFFICER
INTERNATIONAL BIBLE ACADEMY (IBA)
Palm Groove, Lagos
11.2022 - 01.2023
- Manage the day to day activities and administrative duties
- Attending to clients enquiries & educating them both online & onsite in respect to the training programme of the organization
- Organizing & scheduling meeting when necessary
- Give periodic reports of all activities run within the organization.
ADMIN OFFICER
Property link Real Estate Limited
Magodo.ketu, Lagos
05.2021 - 02.2022
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests
- Participated in meetings and workgroups to integrate activities, communicate issues and resolve problems
- Greeted and verified members and guests upon entry to optimize security
- Kept abreast of in-house and area functions to answer questions and concerns in person and on telephone
- Completed check-in procedures using manual and computerized methods to expedite processes and promote customer satisfaction
- Followed manual and computer procedures to close guest accounts and open room for next sale
- Optimized customer support by establishing collaborative service environment
- Sought ways to improve processes and services provided
- Met customer call guidelines for service levels, handle time and productivity
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues
- Maintained up-to-date knowledge of product and service changes
- Communicated professionally with colleagues, freelancers and clients
- Promptly responded to inquiries and requests from prospective customers.
CUSTOMER SERVICE EXECUTIVE
MTN NIGERIA
Apapa, Lagos
08.2014 - 12.2016
- Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement and align teams to better meet customer demands
- Explained online self-help options to customers to promote additional and after-hours support choices
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies
- Express and excellent customer service delivery
- Educate and informed customers on product and services knowledge
- Relates and interact with customers, addressing any related issues to customer
- Cross-selling and up-selling of product & services to boost customer’s knowledge
- Basically deal with and resolves customer complaints
- Treat customer as a “KING”
- Go extra miles to ensure customers satisfaction
- Express a ‘Can Do’ to meet customers’ needs.
TEAM SUPERVISOR
MTN NIGERIA
Panseki, Abeokuta
08.2014 - 12.2016
- Participate in OJT process, disseminating information to new associate
- Educating new associate on product and services alongside with navigating CRM app
- Mentor different teams providing necessary information required to offer standard and quality customer service
- Prepare and give team report
- Carry out other responsibility as assigned by superior officer
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Provided supportive link between external customers and internal operations.
ADMIN/ASST COMPLIANCE OFFICER
Niger Insurance Plc
Lagos
11.2011 - 10.2012
- Ensure effective dissemination of directives, guidelines, regulations and policy changes
- Ensure compliance with all relevant statutes and regulations, as well as company policies, and ensure that violations are thoroughly investigated
- Administer the company’s Anti-Money Laundering report
- Liaise with industry regulators and other agencies
- Other duties as assigned by the Unit Head – Compliance & Risk Management Department.
ACCOUNT ASSISTANT
Daystar Christian Canter
Lagos
08.2009 - 01.2011
- Reporting to the Head of Account
- Administrative services, management of funds on large scale basis
- Render financial services, clearing of cheques, payment of money into bank
- Preparing of detail information about each financial transaction carried out
- Other duties as assigned by the head of treasury.
SERVICE EXECUTIVE
Enterprise Business Information System
Lekki Phase1, Lagos
01.2019
- Relate and attend to customer needs
- Carry out verification of customer’s data through the use of CRM
- Approved or disregard grant for government trader money loan
- Call customers through the use of predictive dialer with a soft phone
- Operate as part of the team to execute government project to eradicate poverty through G.E.E.P (Government Enterprise and Empowerment Programme)
- Monitored phone, fax and electronic database systems for incoming customer inquiries
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
Education
Postgraduate - Chater institute of Personal Management (CIPM) in view
METROPOLITAN SCHOOL OF BUSINESS AND MANAGEMENT
01.2016
B.SC (Hons) - Industrial Relations & Personnel Management
Lagos State University
Lagos01.2010
NIGERIA CERTIFICATE IN EDUCATION (N.C.E) - Economics/History Education
Adeniran Ogunsanya College of Education
Lagos01.2006
S.S.C.E -
Ideal Girls Secondary School - Randle, Lagos
Lagos01.2001
First School leaving Certificate
01.1996
Skills
- Good Employee Relations& conflict Management
- Company Policy Adherence
- Satisfaction monitoring
- Training skills
- Office Management
- Workflow planning
- Documentation and control
- General facilities management & administration
- An excellent people/Customer service skill
- Database management
- Conversant with core HR process including labor law
- Good Listening & communication skill
- Scheduling meeting & supervisory role
- Good communication and writtenskill
- Good Administrative skill
- Leadership &Team manager
- Recruitments, selection & staff on-boarding
Timeline
HR/ADMIN HEAD
SUPO ATI-JOHN &CO.
08.2023 - 03.2024
ADMIN OFFICER
INTERNATIONAL BIBLE ACADEMY (IBA)
11.2022 - 01.2023
ADMIN OFFICER
Property link Real Estate Limited
05.2021 - 02.2022
SERVICE EXECUTIVE
Enterprise Business Information System
01.2019
CUSTOMER SERVICE EXECUTIVE
MTN NIGERIA
08.2014 - 12.2016
TEAM SUPERVISOR
MTN NIGERIA
08.2014 - 12.2016
ADMIN/ASST COMPLIANCE OFFICER
Niger Insurance Plc
11.2011 - 10.2012
ACCOUNT ASSISTANT
Daystar Christian Canter
08.2009 - 01.2011
HR MANAGER
LEVENUE GROUP
- 08.2023
Postgraduate - Chater institute of Personal Management (CIPM) in view
METROPOLITAN SCHOOL OF BUSINESS AND MANAGEMENT
B.SC (Hons) - Industrial Relations & Personnel Management
Lagos State University
NIGERIA CERTIFICATE IN EDUCATION (N.C.E) - Economics/History Education
Adeniran Ogunsanya College of Education
S.S.C.E -
Ideal Girls Secondary School - Randle, Lagos
First School leaving Certificate
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