Summary
Overview
Work History
Education
Skills
Timeline
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Kendra Walker

Brampton,ON

Summary

Detail-oriented and methodical Billing Assistant/Customer Service offering years of experience in related roles. Exceptional abilities in conducting research, problem-solving and prioritizing simultaneous tasks. Leverages resourcefulness, critical thinking skills and superior work ethic for top job performance.

Overview

11
11
years of professional experience

Work History

Driver

UBER
Toronto, ON
03.2022 - Current
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Kept and studied detailed mileage and fuel reports to track overall fuel costs.

Billing Assistant/Customer Service Specialist

Waste Connections Canada
Woodbridge, ON
03.2019 - 11.2021
  • Responded daily and follow up promptly to any inconsistencies with customer accounts and invoices.
  • Produced, mailed and emailed monthly invoices to customers and assisted with related requests for information and clarification.
  • Managed efficient and accurate processing of invoices and credit memos requests for over hundreds of locations.
  • Performed consistent monthly review of data input in accounting system to ensure accuracy of final billing.
  • Trained and mentored new team members on customer service systems and policies to build cohesive groups and promote operational performance.
  • Developed rapport with clients and vendors to cultivate loyalty and satisfaction.


Customer Service Specialist

LV LOMAS/ IMCD CANADA LIMITED
Brampton, ON
04.2016 - 08.2017
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Answered average of 60 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.


Admin/Client Service Specialist

Bank Of Montreal
Toronto, ON
02.2013 - 05.2016
  • Provided knowledgeable service and support for all customer needs.
  • Accepted and processed payments, updated accounts and issued receipts.
  • Coordinated client meetings with brokers to offer expert, individualized service, driving sales by 10% and boosting brand loyalty.
  • Executed and devised business development strategies to attract and acquire new clients using content marketing, cold-calling and networking.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Coordinated with operations staff to resolve service problems and boost client satisfaction.
  • Introduced clients to available online resources and services to increase convenience.
  • Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
  • Managed master calendar by scheduling and confirming appointments.

Education

Some College (No Degree) - Immigration & Boarder Services

Humber College
Toronto, ON

High School Diploma -

Lincoln M. Alexander Secondary School
Mississauga, ON
06.2001

Skills

  • Excellent customer service
  • Financial and manufacture Services and Products
  • Professional Services Strategic Sourcing
  • Billing research, adjustments and credits
  • Account services, document and records management
  • Proficient in CRM Software, POS Systems, Microsoft office and various software
  • Strong Analytical problem Solving skills with excellent attention to details and time management
  • Administrative and Office Support
  • Inbound and Outbound Calling and emails correspondence
  • Invoice Preparation and Processing
  • Database Management
  • Merchandise Orders and Exchanges

Timeline

Driver

UBER
03.2022 - Current

Billing Assistant/Customer Service Specialist

Waste Connections Canada
03.2019 - 11.2021

Customer Service Specialist

LV LOMAS/ IMCD CANADA LIMITED
04.2016 - 08.2017

Admin/Client Service Specialist

Bank Of Montreal
02.2013 - 05.2016

Some College (No Degree) - Immigration & Boarder Services

Humber College

High School Diploma -

Lincoln M. Alexander Secondary School

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Kendra Walker