Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Akeem Davis

Customer Service Specialist
Hayward,CA

Summary

Customer Service professional with over 10 years of experience across healthcare, logistics, and technical environments. Proven expertise in resolving hardware/software issues, managing patient systems, and delivering high-level client support. Currently pursuing Cisco Certified Network Associate (CCNA) certification to expand IT networking capabilities.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language

Work History

IT Support / Help Desk Associate

EMR CPR
Union City, Ohio
01.2024 - Current
  • Provide comprehensive Level 1 and Level 2 technical support via phone, email, and in-person
  • Diagnose hardware, software, and network issues, resolving 95% of tickets without escalation
  • Maintain accurate documentation for recurring technical problems to improve response time
  • Managed ticketing system to track and prioritize incoming requests, ensuring timely responses and efficient workflow.

Patient Access Assistant

Stanford Health Care
Palo Alto, California
01.2021 - 01.2023
  • Supported 60+ patients daily in a high-volume healthcare environment
  • Assisted users with Stanford My Health app via phone, resolving login and usage issues
  • Utilized CRM software to maintain and update patient data and schedule appointments
  • Coordinated communication between departments to streamline patient intake processes, improving overall patient experience.

Warehouse Associate / Delivery Driver

Amazon
San Francisco, California
01.2017 - 01.2020
  • Managed inventory and order fulfillment, achieving 98% accuracy in pick-and-pack operations
  • Delivered goods across Bay Area routes, consistently meeting delivery KPIs and deadlines
  • Collaborated with team leads to streamline loading and dispatch procedures
  • Received and processed incoming shipments, verifying accuracy against packing slips and organizing products for storage.
  • Conducted regular inventory counts using handheld scanners to maintain accurate stock levels and minimize discrepancies.

Education

High School Diploma -

New Vision High School
Stockton, CA
01.2003 - 01.2007

Skills

  • Ticketing Systems

  • Remote Desktop

  • CRM Platforms

  • Hardware & Software Troubleshooting

  • Networking Basics

  • System Diagnostics

Hardware troubleshooting

Application support

Appointment scheduling

Call center operations

User support

Needs assessment

Certification

Cisco Certified Network Associate, In Progress, ITBIZ Tech Academy, 12/31/25

Timeline

IT Support / Help Desk Associate

EMR CPR
01.2024 - Current

Patient Access Assistant

Stanford Health Care
01.2021 - 01.2023

Warehouse Associate / Delivery Driver

Amazon
01.2017 - 01.2020

High School Diploma -

New Vision High School
01.2003 - 01.2007

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Akeem DavisCustomer Service Specialist