Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic

Akeem Davis

Toronto,ON

Summary

Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

Office Assistant

Jamaica Defence Force
Kingston, JA
2017 - 2020
  • Trained staff members to perform work activities and use computer applications.
  • Conducted office inventory checks and requested restock of supplies.
  • Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
  • Answered telephones, directed calls, and took messages.

Contact Center Representative

IBEX Global
Portmore, St Catherine
2022 - 2023
  • Led on and off site customer support teams across multiple time zones.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Achieved 100% monthly and quarterly KPI targets.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Attended regular training sessions on relevant topics to stay updated with industry trends.

Office Assistant

Urbacon
Toronto, ON
2023 - 2023
  • Achieved cost-savings by developing functional solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Understood and followed oral and written directions.
  • Worked with cross-functional teams to achieve goals.

Education

Network Administrator Technician

Heart Trust NTA
Kingston
09-2022

Some College (No Degree) -

Heart Trust NTA
Kingston

Some College (No Degree) - Information Technology Grade II

Wilmots
Kingston

Skills

  • Mail Handling
  • Help Desk Software
  • Hardware Troubleshooting
  • System Monitoring
  • Project Management
  • Server Management
  • Network Administration
  • Device Configuration
  • Software Installation
  • System Updates
  • Technical Support
  • Virtualization
  • System Upgrades

Accomplishments

  • IBEX Global Certicate of Appreciation, 2022
  • JDF Employee of the year 1st Place Award, 2018

Timeline

Office Assistant

Jamaica Defence Force
2017 - 2020

Contact Center Representative

IBEX Global
2022 - 2023

Office Assistant

Urbacon
2023 - 2023

Network Administrator Technician

Heart Trust NTA

Some College (No Degree) -

Heart Trust NTA

Some College (No Degree) - Information Technology Grade II

Wilmots

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Akeem Davis