Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Akeem Bakare

Belleville,ON

Summary

Accomplished Customer Service Supervisor with a proven track record at Micro Leasing Ltd, enhancing customer satisfaction and team performance through expert problem-solving and leadership. Skilled in CRM and team development, successfully fostered customer loyalty and improved service quality. Demonstrated ability to mentor staff and efficiently manage time, achieving significant results in high-pressure environments.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Coolbucks Ltd
04.2019 - 01.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.

Customer Service Supervisor

Micro Leasing Ltd
02.2022 - 08.2024
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.

Cashier Team Lead

Polaris Bank
04.2014 - 03.2019
  • Performed bank opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.

Cashier

Polaris Bank
01.2010 - 03.2014
  • Greeted customers entering bank and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

Master of Science - Global Project Management

Loyalist College of Applied Arts And Technology
Belleville, ON
04.2026

Bachelor of Science - Business Administration

University of Lagos, Akoka Nigeria
Lagos Nigeria
04.2012

Associate of Arts - Journalism And Mass Communication

Moshood Abiola Polythecnic Abeokuta
Abeokuta Nigeria
03.2005

Skills

  • Problem-Solving
  • Time Management
  • Customer Service
  • Team Building and Leadership
  • Customer Relations
  • Team Development
  • Positive and Constructive Feedback
  • Decision-Making
  • Training and mentoring
  • Customer Relationship Management (CRM)
  • Call Monitoring
  • MS Office
  • Sales Support
  • Research and due diligence
  • Performance Evaluations

Languages

English
Full Professional
French
Elementary

Certification

  • Customer service Course BRADSHAWABELS(2014)
  • Exceptional tellering training and orientattion RANXYBERA (2014)
  • Data analytics and visualization IBM (2024)
  • Language acquisition and learning French ICLR (2020 & 2024)
  • Professional conducts and Ethics certification CIBN (2019)
  • Certificate of Recognition For Service Excellence SKYE BANK (2015)


Timeline

Customer Service Supervisor

Micro Leasing Ltd
02.2022 - 08.2024

Customer Service Representative

Coolbucks Ltd
04.2019 - 01.2022

Cashier Team Lead

Polaris Bank
04.2014 - 03.2019

Cashier

Polaris Bank
01.2010 - 03.2014

Master of Science - Global Project Management

Loyalist College of Applied Arts And Technology

Bachelor of Science - Business Administration

University of Lagos, Akoka Nigeria

Associate of Arts - Journalism And Mass Communication

Moshood Abiola Polythecnic Abeokuta

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Akeem Bakare