Akeem Anderson
Halifax,NS
Summary
Professional with solid experience in Team Leadership, coordinating and managing team operations. Proven track record in optimizing team performance and ensuring project success through effective collaboration and adaptability. Strong leadership skills, problem-solving abilities, and expertise in scheduling, logistics, and communication. Known for reliability and results-driven approach in dynamic environments.
Overview
19
19
years of professional experience
Work History
Crew Coordinator
RPM Groups
Halifax, NS
10.2025 - 03.2026
- Coordinated crew schedules to optimize workforce allocation and enhance operational efficiency.
- Managed communication between team members, ensuring clarity in project directives and execution.
- Led regular team meetings to evaluate performance metrics and address any operational challenges effectively.
- Mentored junior coordinators, fostering professional growth and enhancing overall team productivity.
- Responded to, investigated and resolved associate grievances and complaints.
- Drove productivity of each worker through communication and counseling.
- Organized team-building activities that fostered camaraderie, collaboration, and trust within the crew.
Lead Generator
RPM Groups
Halifax, NS
11.2024 - 12.2025
- Developed targeted outreach strategies to generate qualified leads for sales teams.
- Analyzed market trends to identify potential customer segments and optimize lead generation efforts.
- Trained junior staff on best practices in lead generation and customer engagement techniques.
- Delivered consistent results by setting achievable goals and working diligently towards achieving them each month.
Team Lead/Supervisor
HomeLight Caribbean
St. Lucia, St Lucia
07.2021 - 11.2024
- Supported home consultants through coaching and motivation during 1-on-1 sessions and training activities. Recognized individual achievements to foster a positive work environment. Supervised team interactions to enhance performance and collaboration.
- Compiled and analyzed reports on performance corrective actions to enhance team efficiency and ensure smooth office operations on weekends.
- Facilitated resolution of technical issues for laptops, headsets, software, and resources essential for home consultants' job performance.
- Promoted a culture of continuous improvement to foster team innovation and integrate best practices.
- Conducted comprehensive interviews and assessed candidate fit to optimize team performance.
- Oversaw scheduling operations and managed time off requests to maintain staffing levels. Developed strategies to ensure adequate coverage for short shifts.
- Delivered comprehensive training sessions to new team members to ensure adherence to company procedures and safety standards.
Home Consultant
HomeLight Caribbean
St. Lucia, St Lucia
03.2021 - 07.2021
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Updating accounts and clients' information when necessary
- Perform at a high level and produce quality statistics, that align with the company's goals and objectives
- Guided clients through home buying and selling processes, ensuring informed decision-making.
Customer Service Representative, Intake Specialist
Amazon Logistic Specialist, Rutter Mills
Gros Islet
01.2020 - 02.2021
- Educated property managers on Amazon Key for Business, persuading them to adopt installations for improved delivery logistics.
- Managed responses to customer requests for product details, service offerings, and company insights.
- Engaged with sales, marketing, and management teams to identify challenges and implement strategic solutions.
- Achieved successful client acquisition by effectively screening for litigation cases. Demonstrated firm’s expertise through case history presentations. Maximized resource utilization to address client legal challenges.
Customer Engagement Representative
Ojo Labs
St. Lucia, St Lucia
09.2017 - 10.2019
- Guided clients in leveraging artificial intelligence tools for improved decision-making in real estate transactions.
- Conducted thorough reviews of customer accounts to identify and resolve discrepancies and errors.
- Built and maintained trust-based client relationships, consistently achieving and exceeding service excellence benchmarks.
- Fostered positive relationships with clients and staff through energetic and professional engagement.
Vacation Concierge
Royalton - Cap Estate
St. Lucia, Saint Lucia
01.2017 - 08.2017
- Cultivated brand recognition for VIP Travelers Club by integrating marketing efforts into all guest interactions.
- Delivering the promise of satisfaction, through diligent handling of guests' issues every day
- Orchestrated memorable experiences that fostered a desire for guests to return.
- Conducted evaluations of visitor requirements to design personalized packages that reflect diverse lifestyles.
- Enhanced guest experiences by conducting arrival orientations and directing them to accommodations. Clarified the functionality of amenities and their benefits. Enabled guests to access support services promptly and efficiently.
- Updated front desk concierge book regularly to enhance visitor experience with relevant local insights.
- Utilized strong active listening and dynamic communication skills to identify and resolve issues effectively.
Sales Representative & Sales Manager
Yodle Campaign, KM2 Solutions
Gros-Islet, St. Lucia, Saint Lucia
07.2014 - 11.2016
- Developed and implemented effective cold calling techniques to engage small business owners in online marketing opportunities.
- Executed real-time data entry of client and prospect details into database while actively engaging with contacts.
- Achieved improved sales performance by coaching 12-16 representatives and delivering actionable feedback. Enhanced team productivity through analysis of call breakdowns and provision of live support.
- Analyzed key performance indicators to generate monthly and weekly reports, aimed at enhancing productivity levels.
- Developed strategies to meet and exceed defined sales goals, contributing to revenue growth.
- Tracked and analyzed marketplace trends to maintain competitive awareness.
- Enhanced sales team performance by equipping representatives with vital materials, including scripts and software. Streamlined access to hardware resources, resulting in improved sales readiness.
- Designed initiatives to enhance workplace morale and promote a positive team culture.
Sales Representative & Customer Service Representative
ArkTele Services
Castries, Saint Lucia
01.2013 - 06.2014
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Contributed to team objectives in fast-paced environment.
- Executed effective sales strategies to consistently exceed company-defined quotas and enhance revenue growth.
- Enhanced customer loyalty and expanded client base by delivering effective communication and timely support.
Customer Service Representative, Inventory Clerk, Porter, Garden Center Assistant, Accounts Clerk, Filing Assistant
Renwick & Company Ltd
Castries, Saint Lucia
01.2007 - 12.2011
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Conducted regular reviews of product and service updates to provide accurate information and guidance to clients.
- Managed cash supply levels at various checkout stations to support seamless transaction processes.
- Monitored and executed customer call protocols to achieve targeted service levels and improve overall efficiency.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Investigated and corrected inconsistencies in customer account records to enhance accuracy.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Executed routine cleaning tasks in checkout areas, including floor mopping, trash disposal, and surface disinfection.
- Managed timely and effective replacement of damaged or missing products.
Education
Business Administration
Sir Arthur Lewis Community College
Castries, St. Lucia06-2009
Skills
- Effective verbal communication
- Target-driven sales success
- Efficient sales workflow management
- Prospective client engagement
- CRM proficiency
- Team management
Languages
English
Interests
Sports
Fitness
Travel
Learning about different cultures and the cuisines tied to them
Timeline
Crew Coordinator
RPM Groups
10.2025 - 03.2026
Lead Generator
RPM Groups
11.2024 - 12.2025
Team Lead/Supervisor
HomeLight Caribbean
07.2021 - 11.2024
Home Consultant
HomeLight Caribbean
03.2021 - 07.2021
Customer Service Representative, Intake Specialist
Amazon Logistic Specialist, Rutter Mills
01.2020 - 02.2021
Customer Engagement Representative
Ojo Labs
09.2017 - 10.2019
Vacation Concierge
Royalton - Cap Estate
01.2017 - 08.2017
Sales Representative & Sales Manager
Yodle Campaign, KM2 Solutions
07.2014 - 11.2016
Sales Representative & Customer Service Representative
ArkTele Services
01.2013 - 06.2014
Customer Service Representative, Inventory Clerk, Porter, Garden Center Assistant, Accounts Clerk, Filing Assistant
Renwick & Company Ltd
01.2007 - 12.2011
Business Administration
Sir Arthur Lewis Community College