Akeem Anderson
Halifax
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
19
19
years of professional experience
Work History
Lead Generator
RPM Groups
11.2024 - Current
- Direct marketing of home efficiency services.
- Educating homeowners on the benefits of attic insulation
- Scheduling assessments with viable prospects
- Met or exceeded monthly sales goals by using dynamic interpersonal and tried-and-true persuasion skills.
Team Lead/Supervisor
HomeLight Caribbean
07.2021 - 11.2024
- Coach, support, motivate, recognize and supervise Home Consultants; through and not limited to 1-on-1 sessions, side-by-sides and training sessions when necessary
- Provide reports on performance, corrective actions and general day-to-day runnings of my team, and the entire office on weekends
- First point of contact to troubleshoot any issues, with laptops, headsets, computer software and other resources used by Home Consultants to do their jobs
- Promote a culture of continuous improvement, encouraging team innovation and adopting best practices.
- Conduct interviews for potential new hires and screen applicants
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained new team members by relaying information on company procedures and safety requirements.
Home Consultant
HomeLight Caribbean
03.2021 - 07.2021
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Updating accounts and clients' information when necessary
- Perform at a high level and produce quality statistics, that align with the company's goals and objectives
Customer Service Representative, Intake Specialist
Amazon Logistic Specialist, Rutter Mills
01.2020 - 02.2021
- Introducing Amazon key for business to property managers and convincing them of the installation for seamless deliveries on their respective properties where the device is installed
- Responded to customer requests for products, services, and company information.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Screening potential new clients for possible litigation cases and convincing them that our firm is the solution to their legal issues; using the firm's history, track record for similar cases and other resources at our disposal.
Customer Engagement Representative
Ojo Labs
09.2017 - 10.2019
- Getting Clients familiar with our using artificial intelligence software for their real estate needs
- Identified and resolved discrepancies and errors in customer accounts
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
Vacation Concierge
Royalton - Cap Estate
01.2017 - 08.2017
- To create awareness of our VIP Travelers Club, by marketing the Brand through every guest interaction
- Delivering the promise of satisfaction, through diligent handling of guests' issues every day
- Aiding in facilitating the experience that contributes to a return visit
- Understanding the needs of visitors so packages can be tailored to their lifestyle
- Conducting arrival orientations and showing guests to their rooms, explaining amenities, and how they can be used; as well as how to get assistance if needed at any time
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Sales Representative & Sales Manager
Yodle Campaign, KM2 Solutions
07.2014 - 11.2016
- Selling online marketing to small business owners via outbound cold calling
- Updating client and prospect information within the database simultaneously with the engagement
- Manage 12-16 Sales Representatives; coaching and giving feedback (corrective action when necessary), call breakdowns and providing live support
- Submitting monthly and weekly reports on performance and using noticeable trends in key performance indicators, to increase productivity levels
- Set and achieved company defined sales goals.
- Maintained current knowledge of evolving changes in marketplace.
- Ensuring reps are fully equipped with all sales materials necessary; scripts, software/hardware etc.
- Creating a fun work environment where workers feel empowered, confident and morale is always high
Sales Representative & Customer Service Representative
ArkTele Services
01.2013 - 06.2014
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Contributed to team objectives in fast-paced environment.
- Achieved or exceeded company-defined sales quotas.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Customer Service Representative, Inventory Clerk, Porter, Garden Center Assistant, Accounts Clerk, Filing Assistant
Renwick & Company Ltd
01.2007 - 12.2011
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Met customer call guidelines for service levels, handle time and productivity.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Identified and resolved discrepancies and errors in customer accounts.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed timely and effective replacement of damaged or missing products.
Education
Associate Degree - Business Administration
Sir Arthur Lewis Community College
06.2009
Skills
- Effective verbal communication
- Target-driven sales success
- Efficient sales workflow management
- Prospective client engagement
- CRM proficiency
- Skilled in telemarketing techniques
- Detail-oriented approach
- Quality management
- Complaint resolution
- KPI development and tracking
Languages
English
Timeline
Lead Generator
RPM Groups
11.2024 - Current
Team Lead/Supervisor
HomeLight Caribbean
07.2021 - 11.2024
Home Consultant
HomeLight Caribbean
03.2021 - 07.2021
Customer Service Representative, Intake Specialist
Amazon Logistic Specialist, Rutter Mills
01.2020 - 02.2021
Customer Engagement Representative
Ojo Labs
09.2017 - 10.2019
Vacation Concierge
Royalton - Cap Estate
01.2017 - 08.2017
Sales Representative & Sales Manager
Yodle Campaign, KM2 Solutions
07.2014 - 11.2016
Sales Representative & Customer Service Representative
ArkTele Services
01.2013 - 06.2014
Customer Service Representative, Inventory Clerk, Porter, Garden Center Assistant, Accounts Clerk, Filing Assistant
Renwick & Company Ltd
01.2007 - 12.2011
Associate Degree - Business Administration
Sir Arthur Lewis Community College
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