Akeel Rizwan

Resolved client queries and fostered lasting customer relationships resulting in reduced order processing time and increased accuracy for improved sales lead conversion.

• Comfortably navigate software systems and CRM tools to provide accurate sales solutions to customers and ensure cross departments are updated through the right tools.
• Collaborated with internal departments, to solve agreement issues, resolving 95% of administrative tasks and customer support inquiries promptly.
• Prepared and delivered accurate sales quotes and agreements, contributing to a 10% increase in contract acceptance rate
• Streamlined appointment scheduling for sales and technicians, driving a 25% boost in client engagement.

• Provided top-notch service to over 200 guests at private events, achieving a customer satisfaction rate of 95%
• Facilitated in pre-organizing events, and implemented strategic event timelines, leading to a 30% reduction in event setup and teardown time
• Demonstrated leadership skills by effectively leading and motivating team members to achieve excellence in their roles, resulting in improved productivity, and overall performance
• Effectively resolved complex event challenges, finding innovative solutions for seamless execution to satisfy clients and stakeholders
• Developed and maintained standardized event documentation, ensuring consistency and accuracy in event planning and execution.

• Implemented efficient inventory management, resulting in a 10% reduction in stock differences and ensuring optimal stock levels to meet customer demand while minimizing excess inventory costs
• Maintained detailed sales data entry, ensuring accurate and timely recording of transactions and customer information, contributing to enhanced data integrity and informed decision-making
• Achieved a 20% increase in bell sim card sales through proactive sales strategies
• Coordinated with suppliers and vendors to negotiate favorable terms and pricing agreements, resulting in cost savings on office supplies and equipment purchases
• Built strong relationships with clients by providing personalized client solutions and responding to inquiries promptly and professionally, resulting in improved client satisfaction.

• Successfully enhanced customer satisfaction within one year through the implementation of a tailored follow-up system and proactive resolution of client concerns
• Achieved a 20% increase in sales by identifying opportunities for upselling and cross-selling during client interactions, leading to higher revenue per customer
• Established a client feedback system that collected over 500 responses in the first six months, leading to actionable insights and a 15% improvement in service quality
• Decreased client escalations by 35% by developing a proactive issue resolution protocol, resulting in more efficient problem-solving and higher client satisfaction
• Implemented a customer loyalty program that resulted in a 30% increase in repeat business, enhancing client retention and long-term relationships.