Akber Hassan
Pickering,ON
Summary
Motivated and detail-oriented professional with a strong background in accounting, customer service, and operations. Fluent in English, Hindi, and Urdu, I am seeking a challenging role where I can utilize my diverse skill set to contribute effectively to a dynamic team and drive organizational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
FR Senior Associate
Tanfeeth Emirates NBD Bank
02.2023 - 12.2023
- Keep track of assigned accounts to identify outstanding debts
- Plan course of action to recover outstanding payments
- Locate and contact debtors to inquire of their payment status
- Negotiate pay off deadlines or payment plans
- Handle questions or complaints Investigate and resolve discrepancies
- Create trust relationships with debtors when possible to avoid future issues
- Update account status and database regularly
- Understand customer's situation and assist accordingly
- Reach monthly collection target and try to maintain excellent KPI
- Speaking to customer in a polite manner as per the Bank's policy and under the UAE Central bank consumer protection regulation
- Protecting customer's data to avoid data breach and operational risks Acting as first line of defense to the bank to protect from Fraud or Loss in collections.
Accounting Clerk
City Exchange L.L.C
12.2020 - 12.2022
- Attending customers for all business transactions at the counter
- Attending customers for making Remittance, currency exchange and salary processing through WPS
- Follow compliance procedures, company policies and abides by all health and safety guidelines as per company standards
- Keep track of and finalize all formal documents representing the financial transactions of a business or project
- Complying AML policy & procedures
- Performing a role of marketing executive during off peak business hours
- Answering customer complaints and queries
- Maintaining records, preparing reports and performing work processing assignment & related clerical duties
- Settlement of accounts on daily basis
- Bookkeeping
- Handling of Cheque
- Managed accounts payable and receivables and payroll.
- Assisted in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions.
- Supported audit preparations through meticulous documentation review and prompt response to auditor inquiries.
Business Administrator/Counselor
Bright Careers Educations Abroad
07.2019 - 12.2019
- Seeking and contacting universities/colleges globally Advising students on overseas education opportunities and answering queries through emails, phone calls and face to face meetings Maintaining records of the number of applications sent overseas
- Pay attention to cultural or societal differences in dealing with the students
- Identify behavioral problems or at-risk students and act appropriately
- Conduct group or individual counseling sessions to assist students with problems or concerns.
Education
Bachelor of Commerce (Computers) - Commerce And Finance
Osmania University
Hyderabad , India06.2019
Skills
- Communication
- Handling cash expertise
- Teamwork
- Project management
- Honesty and Integrity
- Handle financial transactions
- Negotiation
- Time management
- Ability to handle complaints
- Microsoft Office (Word, PowerPoint)
- Tally ERP (Ledgers)
- Excel (VLOOKUP, pivot tables)
Certification
Account Concepts with Tally with GST - 2019
Certificate of Appreciation by Instant Cash for Valuable support and commitment for the year 2021 - 2022
Interested in pursuing Payroll Compliance Practitioner Certificate
Timeline
FR Senior Associate
Tanfeeth Emirates NBD Bank
02.2023 - 12.2023
Accounting Clerk
City Exchange L.L.C
12.2020 - 12.2022
Business Administrator/Counselor
Bright Careers Educations Abroad
07.2019 - 12.2019
Account Concepts with Tally with GST - 2019
Certificate of Appreciation by Instant Cash for Valuable support and commitment for the year 2021 - 2022
Interested in pursuing Payroll Compliance Practitioner Certificate
Bachelor of Commerce (Computers) - Commerce And Finance
Osmania University
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