
Resourceful, detail-oriented professional with expertise in case management and community resource coordination. Proven ability in documentation management and effective communication to support client-centered care. Committed to enhancing family well-being through strategic resource allocation and support services.
· Delivered scheduled programming, lectures, and facilitated therapeutic group sessions to support client engagement and recovery.
· Ensured the safety and well-being of clients while maintaining the security and cleanliness of the unit in accordance with organizational policies.
· Supported clients with daily assigned tasks, encouraging participation in routines and adherence to center expectations.
· Responded effectively to crisis situations, taking appropriate actions and promptly reporting incidents to the Addiction Services Manager.
· Provided safe and reliable transportation for clients to medical appointments and case conferences.
· Dispensed client medications according to policy, ensured secure storage, and coordinated prescription orders and deliveries when required.
· Maintained accurate and timely documentation, including case notes, data entry, In/Out logs, incident reports and equipment usage logs.
· Maintained strong communication with staff and management to ensure coordinated, client-centered care and service delivery.
Managed client records by preparing file supplies and labeling per retention schedules to ensure compliance with retention policies.
Utilized client information system for accurate file retrieval and maintained archived file logs.
Provided frontline support at help window, assisting service workers with documentation requests to streamline access to necessary files.
Assisted in court documentation preparation and supported auditing procedures to maintain compliance and accuracy.