Akash Ranjan Giri
Brampton,ON
Summary
Customer-focused professional with 1.5+ years of expertise in ensuring exceptional customer satisfaction. Strong track record selling financial products, complemented by IFIC licensing.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Experience Associate
Wal-Mart
02.2022 - Current
- Managed cash transactions and provided excellent customer service
- Opened new WalMart Mastercard accounts by onboarding new clients through proactive promotion
- Educated customers about the online ordering process, navigating them through different digital platforms
- Processes purchases and returns accurately and efficiently
- Assisted customers with inquiries, recommendations, and locating products
- Demonstrated strong product knowledge
- Thrived in a fast-paced environment, multitasking effectively.
Cashier/Cook
Pizza Pizza
04.2022 - 06.2022
- Managed and processed cash transactions for an average of 100 customers per day, maintaining 100% accuracy in cash counting and register balancing
- Prepared and cooked over 500 perfect pizzas per week, consistently achieving a customer satisfaction rating of 95% or higher
- Adapted to high-pressure situations during peak hours, delivering accurate orders and maintaining a friendly demeanor.
Education
Post-Graduate Certificate - Business Management
Fanshawe College
London, Ontario09.2023
Bachelor of Science - Agriculture & Food Business
Amity University
Noida, India04.2021
Skills
- Sales & Upselling
- Customer Experience
- Digital Literacy
- Financial Products
- Problem Solver
- Detail Oriented
- Delivering Results
- MS Excel
Certification
- Investment Funds in Canada :Issued August 2023 - Canadian Securities Institute
- Banking Products and Services - Corporate Finance Institute
- Quality Management Systems (ISO 9001) : Issued December 2019 - British Standards Institute
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Spanish
Limited Working
Timeline
Cashier/Cook
Pizza Pizza
04.2022 - 06.2022
Customer Experience Associate
Wal-Mart
02.2022 - Current
Post-Graduate Certificate - Business Management
Fanshawe College
Bachelor of Science - Agriculture & Food Business
Amity University
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