Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Akash Dennis Helence

Toronto,Canada

Summary

Reliable and safety-focused transit operator with experience operating school buses and providing courteous passenger service. Skilled in route navigation, vehicle inspections, compliance with traffic laws, and emergency response. Strong communication and conflict-resolution abilities developed through extensive customer service experience.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Class B Licensed School Bus Driver

First Student Canada
Toronto, Canada
06.2024 - Current
  • Transported students safely to and from school and activities, adhering to assigned routes and schedules while conducting vehicle inspections and operating buses of various sizes.

Senior Customer Service Associate

Intouch Solutions
02.2023 - 11.2023
  • Responded to customer inquiries via chat and email; resolved technical, billing, and account issues to enhance customer satisfaction; maintained detailed service records for future reference.

Senior Customer Service Associate

First Source Solutions
11.2021 - 02.2023
  • Delivered phone-based customer support, resolving complaints to enhance customer satisfaction and foster strong relationships.

Education

Global Business Management -

Georgian College
Ontario, Canada
01.2025

Bachelor of Management Studies -

Jain University
India
01.2021

Skills

  • Defensive driving
  • Route planning and navigation
  • Pre-trip and post-trip inspections
  • Passenger safety
  • Emergency response
  • Customer service
  • Conflict resolution
  • Record keeping
  • Time management
  • Teamwork

Certification

  • Class B Driver's License (Ontario)
  • Standard First Aid and CPR

Languages

  • Malayalam
  • Tamil
  • English
  • Malayalam
  • Tamil

Timeline

Class B Licensed School Bus Driver

First Student Canada
06.2024 - Current

Senior Customer Service Associate

Intouch Solutions
02.2023 - 11.2023

Senior Customer Service Associate

First Source Solutions
11.2021 - 02.2023

Global Business Management -

Georgian College

Bachelor of Management Studies -

Jain University
Akash Dennis Helence