Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Akashdeep Singh

Vancouver

Summary

Dynamic customer service professional with a proven track record at Uhaul Moving And Storage, excelling in relationship building and problem resolution. Recognized for enhancing customer loyalty through active listening and critical thinking, effectively managing high-stress situations, and fostering team collaboration to achieve service excellence. Committed to continuous improvement and client satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Uhaul Moving And Storage
01.2025 - Current
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Hitch Professional

Uhaul Moving And Storage
06.2024 - 02.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.

U-box Customer Care Representative

Uhaul Moving And Storage
01.2023 - 06.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Associate of Arts -

Coquitlam College
Coquitlam, None
09-2024

DIPLOMA IN BUSINESS ADMINISTRAION -

Royal Institue of Management & Technology
Moga, India
04-2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Relationship building
  • Problem resolution

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Native or Bilingual

Certification

  • Licensed Class 5 driver
  • Forklift certified

Timeline

Customer Service Representative

Uhaul Moving And Storage
01.2025 - Current

Hitch Professional

Uhaul Moving And Storage
06.2024 - 02.2025

U-box Customer Care Representative

Uhaul Moving And Storage
01.2023 - 06.2024

Associate of Arts -

Coquitlam College

DIPLOMA IN BUSINESS ADMINISTRAION -

Royal Institue of Management & Technology

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