Akashdeep Singh
Calgary,Alberta
Summary
Experienced professional seeking a dynamic role in an innovative company that values diversity and fosters a culture of excellence. Dedicated to contributing expertise and making a positive impact on social initiatives. Committed to continuous learning and open to embracing new ideas for mutual growth and success within the organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Guest service Associate
Intercontinental Hotel Groups, Holiday Inn Chandigarh
- Greets the guests and taking check-ins and check-outs.
- To answer the telephone calls and to keep a track of the in house activities.
- Giving information regarding the rooms and making reservations based on it.
- To ensure that the rooms have been allocated properly as per the given procedures and standards.
- To enter all the relevant guest related information, so that it can be retrieved in case there is a requirement.
- Responsibilities at Holiday Inn :-
Customer service executive
Phoenix pvt ltd
SUPERVISOR
Ultrashine Group
03.2023 - Current
- Set goals for performance and deadlines in ways that comply with companies plans and vision and communicate them to subordinates.
- Prepare and submit performance reports
- Order stock as per the requirements
- Hire and train new employees
- Organize workflow and ensure that employees understand their duties or delegated tasks
- Ensure adherence to legal and companies policies and procedures to undertake disciplinary action if need arises.
Brand Advisor (TEAM LEADER)
Givenchy, Qatar Duty Free, Hamad International Airport
01.2021 - 02.2023
- Representing a luxury brand named Givenchy
- Achieving daily sales targets.
- Managing and motivating my team toward sales targets.
- Giving trainings about new arrivals products.
- Provide exceptional customer service and product knowledge to customers.
Cashier & sales assistant
Qatar Duty free, Hamad International Airport
06.2019 - 12.2020
- Handle cash credit or check transaction with customers
- Scan goods and collect payments
- Accepting and dealing with various currencies around the world
- Resolve customer complaints, guide them and provide relevant information.
Marketing Analyst
Hindustan Computer limited (HCL)
02.2015 - 07.2015
- Analyze the marketing conditions as for the product.
- Customer satisfaction.
- Analyze the condition of the product in the market as compare to competitive products.
- Survey the market to get customer reviews for the product & Promoting the products
Education
PG Diploma - Aviation & Hospitality
Frankfinn Institute of Aviation & Hospitality Mumbai
Mumbai01.2016
BBA - undefined
Punjabi University Patiala
Patiala01.2015
SSC - undefined
CBSE board
01.2012
Skills
- Computer knowledge :-
- Operating System (Windows)
- Spreadsheet (MS Excel)
- Slide Presentation (MS PowerPoint)
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Arabic
Limited Working
Accomplishments
- Have a Govt approved trekking and climbing certificate.
- Won several prizes in singing competition.
- Completed 1month Human Resource management training from Wind Tech pvt ltd.
Certification
- National level trekking and climbing certificate
- certification in aviation and hospitality
-Did various trainings when I used to work on Qatar international airport including hazards, threats and security etc.
Timeline
SUPERVISOR
Ultrashine Group
03.2023 - Current
Brand Advisor (TEAM LEADER)
Givenchy, Qatar Duty Free, Hamad International Airport
01.2021 - 02.2023
Cashier & sales assistant
Qatar Duty free, Hamad International Airport
06.2019 - 12.2020
Marketing Analyst
Hindustan Computer limited (HCL)
02.2015 - 07.2015
Guest service Associate
Intercontinental Hotel Groups, Holiday Inn Chandigarh
Customer service executive
Phoenix pvt ltd
PG Diploma - Aviation & Hospitality
Frankfinn Institute of Aviation & Hospitality Mumbai
BBA - undefined
Punjabi University Patiala
SSC - undefined
CBSE board
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