Dynamic professional with experience in retail, logistics, and customer service. Worked as an Assistant Manager at ATS Healthcare and The Mobile Shop, showcasing leadership and teamwork. Currently contributing to customer satisfaction at Hyeniii. Skilled in building relationships and delivering results in fast-paced environments.
•Guided customers through the ordering process while offering detailed product information.
• Solved issues with orders and provided support through email and chat.
• Worked with the team to manage custom orders.
• Maintained a professional and friendly tone in all customer interactions.
• Assisted with troubleshooting website issues customers faced while shopping.
•Resolved customer inquiries and complaints
• Assisted customers with mobile plans and devices.
• Managed daily store operations and sales team.
• Trained staff on sales techniques and product knowledge.
• Achieved and exceeded sales targets regularly.
• Resolved customer issues and ensured high service quality.
• Prepared reports and analyzed data to improve operations.
• Coordinated logistics to ensure timely and safe delivery of medicines and goods.
• Managed daily operations of temperature- controlled transportation services.
• Ensured compliance with industry regulations and standards.
Teamwork
Time management
Organization and efficiency
Stronghold on Android and IOS
Excellent communication
Problem solving skills
Customer service excellence
Software troubleshooting
Teamwork and collaboration
Active listening