Akashdeep Romana
Halifax,NS
Summary
Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
1
1
year of professional experience
Work History
Customer Service Cashier
Altantic Indian Groceries And Conveinence
06.2023 - 03.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
Bachelor of Early Childhood Care And Education - Special Needs Educator, ECE
CBBC Career College
Dartmouth, NS12.2024
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Customer Complaint Resolution
- Guest Services
- Product Knowledge
- Customer inquiries
- Payment Collection
- Customer Relationship Management (CRM)
- Customer Assistance
- Honest and Dependable
- Adaptable and Flexible
- Cleaning and sanitizing
- Customer Relations
Languages
English
Professional Working
Punjabi
Full Professional
Hindi
Full Professional
Reference
Name- Perpetual Okwara
Contact- 7825033512
Email- okwaraperpetual1@gmail.com
Company Name- Shannex
Timeline
Customer Service Cashier
Altantic Indian Groceries And Conveinence
06.2023 - 03.2024
Bachelor of Early Childhood Care And Education - Special Needs Educator, ECE
CBBC Career College
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