AKASHDEEP KAUR
Halifax,NS
Summary
Dedicated and versatile professional with experience across healthcare, retail, and hospitality industries. Strong background in customer service, administrative support, and team coordination. Well-versed in skincare and beauty products, with a proven ability to recommend tailored solutions based on individual needs. Skilled in scheduling, handling client concerns, and managing daily operations using software tools like Alaya Care, Procura, and Microsoft Office. Adaptable, detail-oriented, and passionate about delivering high-quality, personalized service.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Client Service Associate
VON
06.2025 - Current
- Responsible for end-to-end scheduling of patients and nursing staff, ensuring optimal workflow and timely service delivery.
- Serve as the primary point of contact for client concerns, actively listening and prioritizing issues to support continuity of care.
- Manage and maintain all administrative paperwork, including patient records, care plans, and service documentation.
- Proficient in industry-specific software such as AlayaCare and Procura, along with advanced skills in Microsoft Office Suite (Word, Excel, Outlook).
- Coordinate with interdisciplinary teams to ensure accurate communication and seamless service provision.
- Maintain confidentiality and adhere to organizational protocols in all aspects of client interaction and documentation.
- Demonstrate strong organizational and time management skills in a fast-paced healthcare environment
Assistant Manager
Noveltea Coffeehouse
04.2025 - 06.2025
- Oversaw daily front-of-house operations, including managing the cashier, taking customer orders, and ensuring prompt, friendly service.
- Provided personalized recommendations based on customer preferences, with a focus on delivering unique and satisfying taste experiences.
- Demonstrated strong product knowledge, including specialty drinks and seasonal offerings, to enhance customer satisfaction.
- Trained and guided staff on customer service best practices and store procedures to maintain high service standards.
- Handled customer feedback and resolved issues efficiently, ensuring a positive and welcoming environment
Administrative Assistant
VON
07.2024 - 04.2025
- Served as the first point of contact for patients, addressing front-line inquiries and ensuring a welcoming and professional environment.
- Guided patients to appropriate clinics and departments, facilitating smooth and efficient appointments.
- Performed administrative tasks including patient filing, data entry, and maintaining accurate records.
- Managed sterilization of foot care tools using autoclave equipment, ensuring adherence to health and safety standards.
- Assisted the supply department with inventory management and restocking of medical and office supplies.
Bakery Assistant
Sobeys
05.2024 - 09.2024
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Assisted in increasing bakery sales through effective product merchandising and displaying attractive, fresh baked goods.
Beauty Advisor
The Body Shop
10.2023 - 01.2024
- Provided personalized skincare and beauty consultations to customers, recommending products tailored to individual skin types and preferences.
- Demonstrated in-depth knowledge of product ingredients, benefits, and usage to effectively address customer queries and concerns.
- Assisted customers in finding the right product matches, ensuring a positive and confident shopping experience.
- Maintained visual merchandising standards, keeping shelves well-stocked, organized, and visually appealing.
- Supported promotional campaigns and upselling initiatives to drive sales and enhance customer engagement.
- Handled point-of-sale transactions efficiently and accurately, maintaining a high level of customer service.
- Built lasting customer relationships by offering follow-up support and product education.
- Collaborated with team members to achieve daily sales targets and store goals.
Education
Bachelor of Science -
Cape Breton University
Sydney05-2025
Bachelor of Dental Surgery -
Baba Farid University of Health And Science
India05-2018
Skills
- Customer Service Excellence
- Communication & Interpersonal Skills Scheduling & Coordination
- Administrative Support
- Product Knowledge & Recommendations
- Cash Handling
- Team Leadership & Support
- Software Proficiency – Experienced with healthcare and administrative platforms such as AlayaCare, Procur, and proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Inventory & Supply Management
- Multitasking & Time Management quality or accuracy
- Health & Safety Compliance
Languages
English
Full Professional
Certification
Food Handler certificate
Timeline
Client Service Associate
VON
06.2025 - Current
Assistant Manager
Noveltea Coffeehouse
04.2025 - 06.2025
Administrative Assistant
VON
07.2024 - 04.2025
Bakery Assistant
Sobeys
05.2024 - 09.2024
Beauty Advisor
The Body Shop
10.2023 - 01.2024
Bachelor of Science -
Cape Breton University
Bachelor of Dental Surgery -
Baba Farid University of Health And Science
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