Agyapal Kaur
Surrey
Summary
Dynamic leader with proven expertise in operations management and customer service excellence, honed at Safeway as a Starbucks Manager. Skilled in strategic planning and team leadership, I significantly improved customer satisfaction scores by innovating service protocols. Expert in budget control and staff development, my approach blends analytical and interpersonal skills to exceed business goals.
Overview
2022
2022
years of professional experience
Work History
Starbucks Manager
Safeway
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Writing schedules based on union rules.
Health and Safety Intern
UBC
06.2021 - 09.2021
- Improved workplace safety by conducting regular inspections and identifying potential hazards.
- Monitored hazardous materials storage areas for proper labeling and containment practices, ensuring regulatory compliance.
- Maintained detailed records of safety incidents and near-misses, allowing for better analysis and prevention strategies.
- Provided support during safety drills and exercises, ensuring proper execution of emergency response plans.
Education
Occupational Health And Safety - Safety
Langara College
Vancouver, None09.2021
Bachelor Of Science - Science
Punjabi University
Patiala, Punjab,India04.2018
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Goal setting
- Documentation and reporting
- Strategic planning
- Operations management
- Shift scheduling
- Sales management
- Performance evaluations
- Budget control
Languages
English
Full Professional
English
Elementary
Timeline
Health and Safety Intern
UBC
06.2021 - 09.2021
Starbucks Manager
Safeway
Occupational Health And Safety - Safety
Langara College
Bachelor Of Science - Science
Punjabi University
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