Akashdeep Assi

Key Responsibilities:

Amazon Canada

U-Haul & Enterprise Rental Services

Contract Management:

Oversee and manage rental contracts with U-Haul and Enterprise, ensuring compliance with all terms and conditions.
Negotiate and renew contracts to ensure favorable terms for the business.
Maintain good working relationships with U-Haul and Enterprise representatives.

Operational Management:

Oversee the daily operations of the rental fleet, ensuring vehicles are well-maintained, clean, and ready for customer use.
Coordinate vehicle availability, reservations, and logistics.
Ensure proper tracking of fleet maintenance, inspections, and repairs.

Customer Service:

Exceptional customer service by managing staff and addressing any customer issues or concerns.
Develop strategies to maximize customer satisfaction and build a loyal customer base.
Handle customer inquiries, reservations, and booking issues.

Financial Management:

Monitor business expenses, revenue, and profitability.
Develop and manage a budget for operations, maintenance, marketing, and other expenses.
Track inventory levels, including rental vehicles and accessories, and manage pricing strategies.

Marketing & Sales:

Promote the rental service through local advertising, online marketing, and partnerships.
Develop and implement sales strategies to increase vehicle rentals, including seasonal promotions.
Track competitor offerings and market trends to stay competitive.

Staff Management

Hire, train and manage staff to handle day-to-day operations, including vehicle rentals, customer service, and maintenance.
Set performance standards and conduct regular reviews of employee performance.

Compliance and Legal Requirements:

Ensure all operations comply with local, state, and federal regulations related to rental services.
Stay up to date with U-Haul and Enterprise policies and incorporate them into daily business operations.

Technology Integration:

Utilize rental software and technology provided by U-Haul and Enterprise for efficient vehicle management, bookings, and tracking.
Leverage online platforms and digital payment systems to streamline the rental process.

Oversee daily operations of the tire garage, ensuring smooth workflows for tire sales, installations, repairs, and customer service.
Manage inventory, ensuring a sufficient stock of tires, tools, and equipment for operations.
Handle the scheduling of services and staff to ensure efficiency and minimize wait times for customers.

Customer Service:

Ensure exceptional service standards, including fast and professional tire installations, repairs, and maintenance services.
Address customer complaints, queries, and special requests to maintain satisfaction and loyalty.
Provide guidance and expert advice to customers regarding tire selection, maintenance, and care.

Financial Management:

Oversee the financial aspects of the business, including budgeting, accounting, and financial reporting.
Track and manage business revenue, expenses, and profit margins, including pricing strategies for tires and services.
Identify opportunities for cost reduction and increased profitability without compromising service quality.

Staff Management:

Hire, train, and manage a team of technicians, service advisors, and other staff members.
Set clear expectations, conduct performance reviews, and maintain an efficient, motivated team.
Ensure that all staff adhere to safety regulations and service standards.

Marketing & Sales:

Develop and execute marketing strategies to attract new customers and retain existing ones (e.g., discounts, loyalty programs, seasonal promotions).
Build relationships with suppliers, manufacturers, and other businesses to ensure competitive pricing and access to high-quality products.
Create a strong online presence, possibly through a website, social media, or local advertising.

Vehicle and Tire Maintenance:

Ensure that all equipment used for tire installations and repairs is in good working condition and up-to-date.
Regularly inspect and maintain the tires and vehicles used in the business (e.g., service vehicles, tire changing equipment).
Stay updated with the latest tire technology and industry standards to offer customers the best products and services.

Compliance & Legal Responsibilities:

Ensure compliance with all local, state, and federal regulations, including environmental standards for tire disposal.
Keep accurate records for tax purposes and other legal requirements (e.g., business licenses, insurance).
Ensure workplace safety and implement proper safety protocols for employees and customers.