Akash Soni
Etobicoke,Canada
Summary
Dedicated and versatile professional with a strong background in Management, customer service, technical support, and culinary arts. Experienced in delivering exceptional service as a Manager, Leading team, and Customer Service Representative across diverse industries. Adept in problem-solving, active listening, and conflict resolution, with a proven ability to adapt to fast-paced culture. Proficient in Managing team, technical troubleshooting, and maintaining customer satisfaction. Certified in Tally ERP9, Microsoft Excel, and Digital Marketing fundamentals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Of House Manager
Boston Pizza Restaurant and Bar
Mississauga, CA
01.2025 - Current
- Oversee daily operations of a high volume restaurant, across restaurants, front-house and logistics.
- Manage a team of 25+ employees from every section including kitchen, expo, bar, dinning and patio.
- Increase in Profit Guest Experience(PGE) gaining profit while keeping exceptional guest experience.
- Achieve a consistent guest satisfaction score (GSS) of 95% through exceptional customer service.
- Reduced labour costs by almost 9% through strategic planning and scheduling with a cross training.
- Accompany weekly inventory check and supplies coordination to maintain cost target and minimize waste.
- Ensure compliance with liquor license regulations, food safety standards and Boston pizza brand policies.
- Prioritize P1checklist and Pre-shift on daily basis to neglect any unnecessary issues or safety concerns.
Front of House Manager
Chuck's Roadhouse Bar and Grill
Etobicoke
07.2023 - Current
- Administer daily restaurant operations, ensuring smooth service flow and adherence to brand standards.
- Supervised, trained, and scheduled front-of-house and kitchen staff, fostering a positive workplace.
- Resolved customer concerns promptly and professionally to maintain high satisfaction levels.
- Monitored food safety, cleanliness, and compliance with health guidelines.
- Assisted in inventory management, ordering supplies, and controlling costs to meet budget targets.
- Coordinated with management on promotions, special events, and upselling initiatives to drive sales.
- Led pre-shift meetings to communicate daily goals, menu changes, and service priorities.
Front Of House Manager
Western Kitchen Restaurant and Bar
Toronto, CA
01.2022 - 01.2025
- Oversee daily operations of a high volume restaurant, Managing a team of 15+ employees across kitchen, front-house and logistic department.
- Develop and enforce operational SOPs, and safety regulations during inspections.
- Leading staff training initiatives, fostering culture of teamwork and professionalism, resulting in a 10% of rise in employee retention.
- Resolved customer inquiries related to food preparation and dietary needs with professionalism.
Supervisor
Tim Hortons
Cambridge, Canada
01.2022 - 12.2022
- Processed customer orders accurately and efficiently using the point-of-sale (POS) system, ensuring a seamless transaction experience.
- Handled cash, credit/debit payments, and provided correct change while maintaining a balanced cash drawer.
- Delivered exceptional customer service by greeting customers warmly, addressing inquiries about menu items, and resolving complaints courteously.
- Maintained cleanliness of the cashier station, dining area, and condiment stations to uphold hygiene standards.
Customer Service Representative (Call Centre)
Epicenter Technologies
Mumbai, IN
01.2018 - 01.2020
- Managed a high volume of inbound calls, emails, and chats, achieving a 95% customer satisfaction rating.
- Provided troubleshooting assistance for product-related issues, including login problems with systems, apps, and portable devices.
- Assisted customers with password resets, offering guidance on secure password creation and self-service options for future use.
- Documented customer interactions and resolutions in the CRM system, ensuring accurate records for follow-up support.
- Promoted new products and services, contributing to increased sales through effective communication.
Education
Global Hospitality Management -
Conestoga College
Kitchener, CanadaGlobal Business Management -
Conestoga College
Kitchener, CanadaBachelor of Commerce -
S.N. College of Commerce and Science
Mumbai, IndiaSkills
- Leadership and team management
- Customer Service Excellence
- Technical Troubleshooting
- Problem-Solving & Critical Thinking
- Active Listening & Empathy
- Inventory and Payment Handling
- Operational Efficiency
- POS & Reporting Systems
- Conflict resolution
Certification
- McGill Finance Essentials - McGill University
- Lean Six Sigma White Belt
- First Aid with CPR level C and AED
- Smart Serve, Food Handler and WHIMIS
References
Available upon request
Timeline
Front Of House Manager
Boston Pizza Restaurant and Bar
01.2025 - Current
Front of House Manager
Chuck's Roadhouse Bar and Grill
07.2023 - Current
Front Of House Manager
Western Kitchen Restaurant and Bar
01.2022 - 01.2025
Supervisor
Tim Hortons
01.2022 - 12.2022
Customer Service Representative (Call Centre)
Epicenter Technologies
01.2018 - 01.2020
Global Hospitality Management -
Conestoga College
Global Business Management -
Conestoga College
Bachelor of Commerce -
S.N. College of Commerce and Science