Akash Sharma
Edmonton,Alberta
Summary
Proven track record in enhancing user experience and operational efficiency, notably at Cognizant Technologies Solutions. Expert in technical support & troubleshooting and fostering client relationships, I excel in systems & network configuration and collaborative problem-solving. Achievements include significant contributions to software redesign projects and a comprehensive technical documentation log, driving improved support outcomes.
Overview
8
8
years of professional experience
Work History
Grocery Store Clerk
Loblaws
09.2022 - 06.2024
- Pleasantly greeted customers and provided prompt and courteous service.
- Removed trash, swept, and mopped floors for professional appearance.
- Maintained cleanliness of store aisles and shelves, ensuring an organized and visually appealing environment.
- Received new shipments promptly while verifying accuracy of delivered goods against purchase orders before updating inventory records.
- Completed end-of-day closing procedures diligently including cash reconciliation and reporting discrepancies in a timely manner.
- Managed inventory by stocking shelves and rotating products to minimize waste.
- Assisted customers in locating items, contributing to a positive shopping experience.
- Collaborated with fellow team members to complete daily tasks efficiently and effectively.
Tech Support Engineer
Cognizant Technologies Solutions
01.2016 - 10.2021
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Participated in the redesign of applications and other software, contributing to enhanced functionality and user experience.
- Delivered business systems, network, and internet support to users, ensuring smooth and efficient operations
- Collected, organized, and maintained a detailed problems and solutions log, serving as a valuable resource for other technical support analysts.
Education
Bachelor of Science - Computer Science
Chandigarh Group of Colleges
Mohali06.2015
Graduate Certificate in Mobile App Development - Mobile Application Development
Centennial College of Applied Arts And Technology
Scarborough, ON04.2022
Graduate Certificate - Computer Science
York University
Toronto, ON06.2023
Skills
- Technical Support & Troubleshooting
- User Training & Assistance
- Problem Solving & Research
- Systems & Network Configuration
- Application & Software Redesign
- Equipment Setup & Installation
- Technical Documentation & Logging
Timeline
Grocery Store Clerk
Loblaws
09.2022 - 06.2024
Tech Support Engineer
Cognizant Technologies Solutions
01.2016 - 10.2021
Bachelor of Science - Computer Science
Chandigarh Group of Colleges
Graduate Certificate in Mobile App Development - Mobile Application Development
Centennial College of Applied Arts And Technology
Graduate Certificate - Computer Science
York University
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