Akash Shainimol Prasannan
Vancouver,British Columbia
Summary
Dynamic customer service professional with a proven track record at U-Haul International, excelling in complaint resolution and account updating. Recognized for enhancing customer retention through innovative discount strategies and adept multitasking in fast-paced environments. Proficient in Microsoft Excel, ensuring efficient data management and support.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
U-Haul International
09.2024 - Current
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Cross-trained and backed up other customer service managers.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Lot Coordinator
Vancouver Volkwagen
10.2023 - 07.2025
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Escorted drivers to vehicles and helped load or carry large items.
- Parked and retrieved cars according to customer needs.
- Conducted regular spot checks to verify appropriate and safe parking of all vehicles.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Associate of Science - General Science
Langara College
Vancouver04-2024
Skills
- Complaint resolution
- Account updating
- Scheduling
- Call escalation
- Multitasking and organization
- Shipping procedures
- Data entry
- In-store support
- Microsoft Excel
Languages
English
Full Professional
Timeline
Customer Service Representative
U-Haul International
09.2024 - Current
Lot Coordinator
Vancouver Volkwagen
10.2023 - 07.2025
Associate of Science - General Science
Langara College
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