AKASH SHAH
Edmonton,AB
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Shoppers Drug Mart
04.2015 - 12.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Supervisor
Second Cup Coffee
05.2014 - 08.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
Shift Supervisor
Tim Horton's
05.2013 - 04.2014
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High School Diploma -
Humber Institute of Technology And Advanced Learning
Toronto, ON01.2014
Bachelor in Physiotherapy - Physiotherapy
Nargund College of Physiotherapy
Bangaluru, India09.2010
Skills
- Business Operations Understanding
- Reception Desk Management
- Multi-Line Telephone Systems
- Strategic Planning
- Documentation
- Organization and Efficiency
- Critical Thinking
- Billing and Payment Processing
- Staff Management
- Time Management
- Customer and Client Relations
- Organization Skills
- Bookkeeping
- Schedule Management
Timeline
Assistant Manager
Shoppers Drug Mart
04.2015 - 12.2022
Supervisor
Second Cup Coffee
05.2014 - 08.2017
Shift Supervisor
Tim Horton's
05.2013 - 04.2014
High School Diploma -
Humber Institute of Technology And Advanced Learning
Bachelor in Physiotherapy - Physiotherapy
Nargund College of Physiotherapy
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