Akash Sampatlall

• Provide comprehensive assistance to the Field Sales Team, ensuring exceptional service delivery.
• Perform daily administration and coordination of Sales activities to enable seamless operations.
• Collaborate with the Marketing department and coordinate with the Distribution Centre to facilitate timely shipment of regular sales supply orders.
• Facilitate new account setups and participate in ongoing account management efforts.
• Maintain an extensive knowledge of Sym-Tech products and stay updated with product information.
• Ensure accurate completion of all transactional documentation, while keeping CRM and Case Management System records up-to-date.

• Respond to and report on all client contacts from throughout Canada within the appropriate time frames.
• Completely analyse requests for assistance and educate customers and vendors on the acceptance/rejection of solicitations in light of present arrangements and approach.
• Assist in detecting patterns to enhance our overall customer experience by coordinating with District offices, dealers, and the proper parties for complicated case investigations.
• Perform managerial duties such as processing information and projects that require immediate attention as needed.
• Assist in the selection of goodwill cases within an established limit.

• Certificated awarded due to my sales performance.
• Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
• Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Used salesforce to research customer accounts to determine whether credits or adjustments needed to be made.

• Outbound calling in genesis system

• Selling Telus Smart home security, mobilities plan and Home internet connection
• Prospecting, establishing rapport, identifying needs, presenting solutions, answering objections, closing the sale

• Offered customers various financing options, including loans, leasing with the option to buy (LOA), and long-term leasing (LLD) for Volkswagen vehicles.
• Collaborated closely with financial partners to ensure favorable and customized conditions for customers' financing needs.
• Sponsored automotive-related events and activities such as car shows, sports competitions, and social initiatives to enhance the visibility of the Volkswagen brand and support aligned causes.
• Provided long-term leasing contracts for customers seeking flexible mobility solutions without the obligation to purchase a Volkswagen vehicle.
• Included maintenance and assistance services in the leasing contracts to ensure a comprehensive customer experience.
• Played a crucial role in meeting customers' needs by offering advantageous financing solutions, establishing strategic partnerships, and providing tailored leasing options