Akash Rana

Lead Generation & Prospecting:

• Identify and qualify potential leads through cold calling, email campaigns, networking, and referrals.
• Research market trends and competitor activities to identify new opportunities.

Pipeline Management:

• Maintain and manage the sales pipeline using CRM tools (e.g., Salesforce)

Sales Targets & Revenue Generation:

• Achieve individual and team sales targets, contributing to the company’s revenue goals.
• Upsell and cross-sell to existing customers.

Client Acquisition:

• Pitch EdTech products/services to schools, universities, or corporate clients.

• Flawless end to end adherence of sales process by cold calling - prospecting - convincing - hunting of provided leads to generate revenue weekly, monthly, quarterly
• Collection & review of all required documents of interested clients/customers to do accurate financing
• Convincing several clients/customers by projecting the need, vision, and benefits of digital education
• High attention to accuracy with fast multitasking

• Analyse customers' feedback to understand areas for improvement and present the findings to senior management
• Identify customer service channels and solutions for managing customers' concerns
• Research on customer needs to improve customer relationships and experience

• Handling the pickups of key account customers
• Coordinating with customers and operation team on calls for resolving critical delivery issues
• Transact daily with customers for query, request, complaint monitoring and consignment tracking
• Document arrangement including tax invoice, road permit, credit and debit note
• Resolving clients' issues via emails in customer support team

• Contributed to different departments i.e., ODM, Crystal, Escalations
• Leading several projects to control rejections, issues which are raised by our clients
• Ensuring the timely delivery of order processing by the restaurants
• Ensuring each vendor is familiar about various terms & protocols before putting them live on our channel

• On-Boarded restaurants on food panda application
• Created platform for online orders of restaurants on food panda app