Akash Patel
Brampton
Summary
Detail-oriented and results-driven professional with a diverse background in management, customer service, and finance. Implemented sales promotions and strategies to drive business revenue. Demonstrated exceptional leadership skills through team supervision and customer relationship management, leading to improved customer satisfaction and reduced complaints. Possesses excellent communication, organizational, and analytical skills developed from previous work experiences. Complemented by ongoing pursuit of professional certifications to enhance expertise in investment and finance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shipping and Receiving Coordinator
LA Presserie
02.2024 - Current
- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- Maintained a well-organized inventory system for streamlined product retrieval and shipment preparation.
- Verified accuracy of documentation for incoming and outgoing shipments to ensure compliance with company standards.
- Recorded and managed data of incoming and outgoing products using company software.
Sortation Associate
Amazon
08.2023 - 02.2024
- Maintained a safe work environment through proper handling of packages and equipment.
- Increased productivity by working collaboratively with team members to meet deadlines.
- Assisted the team lead in organizing and completing paperwork before releasing delivery trucks from the dock.
- Coordinated with the yard management team for the alignment of trucks to designated doors based on delivery locations.
Retail Store Supervisor
Dixie Convenience
08.2022 - 07.2023
- Trained new employees to ensure smooth onboarding and integration.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations of the business, ensuring smooth workflow and timely completion of tasks.
- Boosted customer satisfaction by providing knowledgeable product recommendations and personalized assistance.
Front End Cashier
Hasty Market
06.2019 - 07.2022
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
- Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
- Handled high-volume sales periods with composure, maintaining efficiency during peak hours.
- Adhered to company policies to ensure compliance with operational standards.
Customer Service Representative
Hinduja Global Solutions
10.2018 - 05.2019
- Maintained comprehensive knowledge of company products/services, resulting in first-call resolution and customer retention
- Managed customer accounts, updating information and resolving billing discrepancies
- Identified upselling opportunities, resulting in sales revenue and customer value
- Maintained detailed records of customer interactions using CRM software, improving data accuracy and facilitating effective follow-up
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Supply Chain Management - Logistics And Supply Chain Management
Canadore College
Mississauga, OntarioBusiness Management - Business Administration And Management
Canadore College
North Bay, OntarioBachelors Of Business Administration - Finance, Accounting And Management
Veer Narmad South Gujarat University
GujaratSkills
- Leadership skills
- Time management
- Customer service
- Organizational skills
- Interpersonal communication
- Digital literacy (Ms-Office)
- Problem solving
- Administrative skills
- Investment strategies
- Active listening
- Multi tasking
- Quick learner
Languages
English
Hindi
Gujarati
Certification
Certified Mortgage Agent, REMIC
Canadian Investment Funds Course, IFSE Institute
Timeline
Shipping and Receiving Coordinator
LA Presserie
02.2024 - Current
Sortation Associate
Amazon
08.2023 - 02.2024
Retail Store Supervisor
Dixie Convenience
08.2022 - 07.2023
Front End Cashier
Hasty Market
06.2019 - 07.2022
Customer Service Representative
Hinduja Global Solutions
10.2018 - 05.2019
Supply Chain Management - Logistics And Supply Chain Management
Canadore College
Business Management - Business Administration And Management
Canadore College
Bachelors Of Business Administration - Finance, Accounting And Management
Veer Narmad South Gujarat University
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