Akash Patel
Edmonton,AB
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
5
5
years of professional experience
Work History
Technical Support Representative
Kelly Services
02.2023 - 03.2023
- Resolving username and password difficulties
- Maintained up-to-date case documentation for future reference.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Diagnosing and resolving issues including : internet connectivity, email, application downloads, etc.
- Served as first point of contact for incoming technical service calls and emails.
- Supported customers with online billing, access and account issues.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Developed and maintained strong relations with customers to meet quality expectations.
Food Service Supervisor
The Chopped Leaf
04.2021 - 01.2023
- Supervise, coordinate and schedule the activities of staff who prepare, portion and serve food and help in the activities when required
- Estimate and order ingredients and supplies for meal preparation
- Establish methods to meet work schedules
- Maintain records of stock, repairs, sales and waste
- Train staff in job duties and sanitation and safety procedures
- Make sure that food and service meet quality control standards
Customer Service Cashier
Dominos Pizza Inc.
02.2020 - 03.2021
- Greeted customers and responded to informational requests.
- Collected credit card and cash payments to complete transactions for customer orders.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Built loyal clientele through friendly interactions and consistent appreciation.
Sales Associate
The Light House
04.2018 - 07.2019
- Greet guests entering the store
- Answer any customer questions to help them make informed purchasing decisions
- Recommend specific products or services based on the customer’s needs
- Direct customers to the merchandise they’re looking for
- Process customer payments
- Clean and stock the sales floor and their workspace
- Inform customers of promotions and sales
- Keep up-to-date with knowledge for new and existing products
Education
Post Graduate Certificate - Business Management
Red Deer Polytechnic
Red Deer, AB05.2022
Post Graduate Diploma - Transportation And Logistics Management
Cegep De La Gaspe
Montreal, QC02.2021
Diploma - Supply Chain Management
NIMES
Surat, Gujarat04.2018
Bachelors of Business Management - Business Management
NIMES
Surat, Gujarat05.2017
Skills
- Customer Support Needs Assessment
- Technical Troubleshooting
- Call Center Operations
- Customer Service
- Multitasking and Prioritization
- Interpersonal Skills
- System Performance Assessments
- Verbal and Written Communication
- Issue and Resolution Tracking
- Resolving Problems and Incidents
Timeline
Technical Support Representative
Kelly Services
02.2023 - 03.2023
Food Service Supervisor
The Chopped Leaf
04.2021 - 01.2023
Customer Service Cashier
Dominos Pizza Inc.
02.2020 - 03.2021
Sales Associate
The Light House
04.2018 - 07.2019
Post Graduate Certificate - Business Management
Red Deer Polytechnic
Post Graduate Diploma - Transportation And Logistics Management
Cegep De La Gaspe
Diploma - Supply Chain Management
NIMES
Bachelors of Business Management - Business Management
NIMES
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