Akash Pandey

People Person, Leader and Innovator

Passionate about people, business, technology and making a difference. A highly motivated and adaptable client service manager with over 5 years experience in customer service, technology and project management. Proven project team leader and client service manager focused on building excellent productive client relationships, working to identify their needs, quickly resolve issues and to assure their business needs are met.

GPS Pet product and services :

"The story behind Whistle

Every lick, scratch, and sip tells a story. We teamed up with data scientists, vets, and pet care pros to create personalized health monitoring products and services to reveal the full story of our pets’ health"

· Initiated and lead project with 34 specialists, developed KPI data and monitored sales performance for Launch in Canada.

· Mined and analyzed data from company databases to drive optimization and improvement of value proposition, product development, marketing techniques and business strategies.

· Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems.

· Identified trends in client requests and helped management get ahead of ongoing problems.

· Tracked changing software and technologies with potential to impact customer requirements.

· Worked within task management system to receive, manage, and close support requests.

· Supported customers throughout incident response, management, and resolution to deliver expert assistance for technical needs.

· Partnered with sales, operations, and field service teams to coordinate solutions.

Nova Multifest:

"The Nova Multifest Society was established to support and celebrate our province’s rich tapestry of culture and diversity."

• Oversee a team of 10 direct and 70 indirect staff to manage a large-scale community development program consisting of one biggest 3 day event led by 20 small community events with a $270,000 program budget.
• Devise program goals and continually assess and align those goals to complete successful program events and objectives
• Manage the professional development and training of staff, including internal program and staff evaluations, to drive productivity and effectiveness
• Led team of 4 social media experts to grow social media accounts which include growth rate of 27% in 2022.

Successfully organized five biggest multicultural events for the province of Nova Scotia which resulted in 27000+ participants.