Provided customer service and was involved in training new team members
Delivered fast, friendly, and accurate customer service in a high-paced environment, ensuring a positive guest experience.
Handled cash and POS transactions efficiently, maintaining accuracy and accountability during busy shifts.
PC Building
Self Employed
04.2023 - Current
Builds custom PCs for clients via Facebook Marketplace, tailored to meet specific needs and budget constraints.
Provides expert advice and troubleshooting support on PC-related issues, helping clients resolve technical problems.
Consults with customers to identify optimal PC components for performance, reliability, and cost-effectiveness.
Guides clients through the PC-building process, offering hardware upgrades and configuration recommendations.
Delivers high-quality customer service, addressing inquiries promptly and ensuring client satisfaction with custom builds.
Computer Maintenance Technician
Self Employed
09.2018 - Current
Provide professional IT support to clients both in-person and remotely, addressing a wide range of technical issues.
Install, configure, and maintain computer hardware and software, ensuring optimal system performance and reliability.
Proficient in comprehensive computer maintenance, covering all aspects of hardware and software troubleshooting, updates, and repairs.
Experienced in advanced BIOS management, including BIOS resets, updates, and system optimizations.
Skilled in maintaining and enhancing system performance, using advanced techniques like BIOS updates, resets, and hardware optimizations to ensure peak efficiency.
Maintained a comprehensive inventory of hardware and software for all clients servers, laptops, and mobile devices
Phone and Laptop repair
CTech Training
03.2025 - 04.2025
Completed hands-on training at CTECH Training, focusing on laptop and phone repair techniques (excluding soldering).
Skilled in diagnosing and resolving common hardware and software issues in laptops and mobile devices.
Capable of performing part replacements, system resets, and maintenance tasks on laptops and phones.
Familiar with disassembly and reassembly procedures for a variety of laptop and phone models.
Trained to use proper tools and follow ESD safety protocols during repair and handling of electronic devices.