Akash Kharsikar
Brampton,ON
Summary
Working in a positive and growth friendly environment, in which I can use and further develop my skills while contributing to the goals and success of the team and company.
Overview
8
8
years of professional experience
Work History
Commercial Banking Advisor
RBC Royal Bank
09.2022 - Current
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Manage over 150 profiles, 50+ clients day to day
- Provide expert advice on investments and lending products
- Assist Account Managers in on boarding potential clients
- Excel in a high demand work environment
- Assist with high profile clients and portfolios ranging over $100 Million
- Sell new products to help the client create a easier banking experience
Banking Advisor
Royal Bank Of Canada, RBC
09.2021 - 09.2022
- Progressively and consistently ranked number 1 on my team for offers and opportunities
- Chosen to represent my team in senior management round table discussions
- Assisted in advisor development through joint call listening for new to role advisors
- Ranked #3 across multiple teams for deepening client relationship utilizing Offers and Opportunities
- Concluded Quarter3 with 60% Overall Advisor Satisfaction, 10% higher than the role average
- Concluded Quarter 3 with 60% Net Promoter Score, 30 % higher than the role average
- Ended Quarter 3 with a score of 1.86in my Combined Advice Solutions for Client Advice per Day
- Regularly scored high numbers in the Closed and Assisted category at 0.93 compared to my role average of 0.58
- Led skill building activities for Digital enablement and Offers and Opportunities in team weekly meetings
- Led team meetings to implement, teach, and confirm understanding of new procedures, campaigns and policies
- Answered to client-initiated contact assisting clients with full range of financial transactions
- Proactively uncovered banking needs, provided help and advice
- Identified sales and referral opportunities
- Dynamically took ownership of solving and avoiding client banking challenges
- Assisted clients with maintenance on lending services loans, mortgages, credit cards and bank accounts
- Multitasking through various systems while providing relevant information to the client
- Ability to discuss new solutions to clients and progress with innovative answers
- Ensured adherence to all policies and procedures.
Shift Supervisor
STARBUCKS
07.2019 - 09.2021
- Problem solved in a fast pace environment
- Managed break times for co-workers to ensure both employee and customer happiness
- Managed the store in times when no supervision was available.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Applied security, safety and loss prevention strategies during shifts.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Barista
Starbucks
01.2018 - 07.2019
- Provided exceptional customer service
- Worked in a team environment
- Understood the use and troubleshooting of Point of Sale systems
- Worked in a high stress setting
- Assisted new hires by training them to the company’s standards.
Pizza/Bread Seller
FORTINOS, Gourmet Pizza/Fresh Breads
12.2016 - 02.2018
- Maintained and develop existing customer relations
- Used ethical sales methods to expand to new clients
- Learned how to operate a Point of Sale device.
Take Out Attendant
Toshi Japanese Restaurant
04.2016 - 11.2016
- Worked in a team environment to ensure consistent workflow
- Forged excellent working relationships with customers by providing great service.
Office Assistant
GLOBAL SERVICES CANADA INC
04.2015 - 02.2016
- Verified client profiles prior to sending to legal firms for closings
- Communicated over email and telephone to various clients
- Prepared presentations for sales representatives based of information given to me
- Maintained customer loyalty through customer service practices and providing relevant information.
Education
Bachelor of Arts - General Arts & Science
Sheridan College
Brampton, ON2019
High School Diploma -
David Suzuki Secondary School
Brampton, ON2016
Skills
- Organized
- Critical Thinking
- Analytical
- Teamwork
- Time Management
- Self-Motivated
- Adaptability
- Multitasking
- Client De-escalation
- Oral and written communication
- Microsoft Suites
- Digitally Proficient
Interests
- Music
- Sports
- Current Events
- Travel
Timeline
Commercial Banking Advisor
RBC Royal Bank
09.2022 - Current
Banking Advisor
Royal Bank Of Canada, RBC
09.2021 - 09.2022
Shift Supervisor
STARBUCKS
07.2019 - 09.2021
Barista
Starbucks
01.2018 - 07.2019
Pizza/Bread Seller
FORTINOS, Gourmet Pizza/Fresh Breads
12.2016 - 02.2018
Take Out Attendant
Toshi Japanese Restaurant
04.2016 - 11.2016
Office Assistant
GLOBAL SERVICES CANADA INC
04.2015 - 02.2016
Bachelor of Arts - General Arts & Science
Sheridan College
High School Diploma -
David Suzuki Secondary School
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