Akash Grover
Overview
12
12
years of professional experience
1
1
Certification
Work History
Records Clerk
City of Mississauga
Mississauga
05.2024 - Current
- Respond to inquiries in-person, on the telephone or email, as well as at the front reception from external agencies, City Staff and the public regarding court matters • Provide case information, process information and forms to general public regarding court and parking matters
- Respond to public inquiries relating to court matters
- Organize and maintain files and ensure records adhere to corporate standards
- Prepare records for inactive storage according to the Records Retention Schedule and following proper records management procedure
- Accurately file material such as all new and completed court matters, enforcement reports, newly scheduled and returning matters and new certificates and locate missing files
- Operate computer system for AutoProcess, ICON, OmniRim and SharePoint.
- Maintain a high level of confidentiality in regards to public records (Freedom of Information)
- Assist Screening Officers as required
Customer Service Advisor
City Of Mississauga
Mississauga, ON
07.2022 - 06.2024
- Answer inquiries and complaints received on all 311 access channels, including but not limited to; telephone, email and in person
- Inform, educate, explain and advise Customers recommended steps, instructions, actions, including departmental policies and service levels and/or refers Customer to other agencies (e.g. Regional, Provincial or Federal).
- Research and analyze information using multiple tools such as Knowledge Base (KB), TXM, TIA, MAX, SAP, eCity and/or other required technology tools in appropriate order.
- Interpret, disseminate and translate information and complex processes. Provide effective verbal and written communications to all inquiries and requests for City services
- Utilize customer service skills to effectively respond to inquiries and service requests
- Use knowledge of City operations to guide customers and advocate on their behalf
- Communicate with various business units on behalf of residents such as Revenue, Parks and Forestry, Parking Enforcement, Compliance and Licensing and so on.
Assistant Manager(PT)
Accident Support Services International Ltd
Toronto, ON
10.2020 - 10.2022
- Data entering information using CROMS software to produce MVC reports for Toronto Police Services, Peel Police, Ontario Provincial Police, and Ministry of Transportation.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Oversaw daily operations to ensure high levels of productivity.
- Managed team schedule with eye for coverage needs and individual strengths.
- Motivated, trained and disciplined employees to maximize performance.
- Mentored and motivated team members to achieve challenging business goals.
- Direct and supervised team of 14 team members.
Sales Manager
Magellan Luxury Hotels
07.2012 - 10.2020
- Winner of 2017, 2018, and 2019 President's Council Annual Award for sales and success
- Winner of Quarterly President's Council each quarter in 2017, 2018, and 2019
- Through consultative sales, built and maintained client relationships stretching over 8 years
- Worked closely with VIP clients and their assistants including executives, celebrities, and foreign diplomats to find luxury accommodations for their stays in all major cities in world
- Held leadership role and assisted with training new employees, focusing on increasing sales both as individual and as team
- Maintained professional relationship and work with hotel contacts on property to provide best value and service to clients
- Represented company on trips/site inspections which involved product knowledge, navigating streets and attending multiple meetings/networking events each day
- Ran own "business within business" seeing and following up with client referrals and prospecting
- Built client base through effective prospecting and referrals
- Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
Education
Certificate - Municipal Bylaw
Humber Institute of Technology And Advanced Learning
Toronto, ON06-2024
Diploma - Hospitality And Tourism Management
Humber Institute of Technology
05.2012
Bachelor of Arts - Leisure And Tourism Management
European University
07.2010
Skills
- Excellent customer service skills
- Outstanding communication and leadership skills
- Active listening skills
- Ability to multi-task
- Advanced computer skills including Office 365, Microsoft Word, Excel, PowerPoint, Outlook, and Sharepoint
- Fluent in English, Punjabi, and Hindi
- Meticulous organization skills
- Excellent communication skills
- Capable of working under pressure
- Call Center Operations
Languages
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
English
Native or Bilingual
Certification
- Joint Health and Safety Committee Certification of Completion, Part 1 (March 2024)
- Joint Health and Safety Committee Certification of Completion, Part 2 (March 2024)
Timeline
Records Clerk
City of Mississauga
05.2024 - Current
Customer Service Advisor
City Of Mississauga
07.2022 - 06.2024
Assistant Manager(PT)
Accident Support Services International Ltd
10.2020 - 10.2022
Sales Manager
Magellan Luxury Hotels
07.2012 - 10.2020
Certificate - Municipal Bylaw
Humber Institute of Technology And Advanced Learning
Diploma - Hospitality And Tourism Management
Humber Institute of Technology
Bachelor of Arts - Leisure And Tourism Management
European University
- Joint Health and Safety Committee Certification of Completion, Part 1 (March 2024)
- Joint Health and Safety Committee Certification of Completion, Part 2 (March 2024)