Akash Ghosh

• Established consistently ranking as top performer in wireless sales within Ontario.
• Set new records in sales by activating new connections for Bell Mobility and Bell Residential services.
• Provide expert guidance to customers on wireless products, plans, and accessories and drive sales to exceed targets by over 200% every week.
• Utilize strong communication and interpersonal skills to build rapport with clients, ensuring their needs are met effectively.
• Collaborate with team members to achieve store sales targets and customer satisfaction goals.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Managed efficient cash register operations.

International SOS is a multinational risk mitigation company that provides medical assistance and travel security to employees of topmost organizations in the world. The company is in the business of saving and protecting lives at more than 1000 locations in 90+ countries & Client portfolio encompasses 85% of Fortune 500 companies.

Key roles included:

• Meetings with cross functional departments to discuss business development, quality improvement initiatives and client expectations
• Liaised with external stakeholders to form strategic partnerships with prospective clients.
• Built diverse sales pipeline to exceed quota targets.
• Conducted market research to discover new leads, opportunities and messaging.
• Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team.
• Created customer loyalty programs to increase repeat business.
• Trained and mentored sales personnel to apply best practices and techniques.
• Developed and implemented successful sales strategies to drive growth and exceed revenue targets.
• Directed sales support staff in administrative tasks to help sales reps close deals.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Drove sales by developing multi-million dollar contract sales.

Truebil.com is a Mumbai based start-up company which operates a virtual marketplace and a retail vertical for trading certified used cars in major cities of India.

Key roles included:

• Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers
• Calculated and managed sales commission for sales team of 40 representatives.
• Handled highest volume account in India territory, generating more than $1.12 million in revenue.
• Handles 16 client companies and brought in 150+ new accounts.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Outperformed revenue targets by effectively applying Hot lead activity technique and modern effective sales techniques which set record of highest car sales (29 cars) within the organization
• Developed sales strategy based on research of consumer buying trends and market conditions.
• Contributed to the overall expansion and success of this Start up company
• Worked with Demand and Supply departments to facilitate communication and deliver personalized solutions to customers
• Generated new business and referral clients in partnership with financial advisors and branch team.
• Analyzed and reported on customer activity, business trends and areas of concern.

• Researched to ensure smooth generation of leads and showcased product features to customers and discussed technical details to overcome objections and growth in sales
• Created prospect rapport by approaching leads and cultivating strong business relationships through sales
• Assembled promotional displays to increase brand awareness and attract customers.
• Prospected leads, scheduled meetings and converted targets into premium customers at an average 91% NPS rate.
• Earned month on month multiple awards for best sales generation and for maintaining customer satisfaction ratings and ensuring targets.
• Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.

• Revised instrumentation guidelines to address exceptions and
  provide clarification, where needed.
• Liaise between project management and on field engineer to
  ensure timely delivery of plant instrumentation devices.
• Oversee specification of instruments to ensure compliance with company and client specifications.
• Authored workflow diagrams and instructional manuals for
  Batch process automation using Schneider software.
• Preparing instrument list, data sheets and specification.