AKASH DAS

• Operational Leadership: Spearheaded strategic initiatives to enhance organizational performance and customer satisfaction, including managing high-performing engineering teams
• Strategic Planning & Execution: Developed and implemented comprehensive strategic plans, translating organizational objectives into actionable roadmaps with measurable outcomes
• Service Delivery & Optimization: Oversee regional and geographical operations, ensuring consistent service quality, process standardization, and SLA adherence
• Innovation & Crisis Management: Led critical incident resolution and navigated complex challenges through collaborative engagement with stakeholders
• Performance Management: Defined, implemented, and monitored KPIs to drive continuous improvement and operational excellence
• Technology and Expertise: Multicloud (AWS, Azure, &GCP) and on-prem deployment with networking understanding for on-prem Aviatrix appliance for Cloud connectivity over Direct Connect, Azure Express Route and Google Cloud Interconnect
• Also understanding of Network as a Service using Equinix virtualization and Inter-cloud connectivity using Megaport
• Talent Development & Acquisition: Mentored, nurtured, and retained top-tier engineering talent
• Conducted comprehensive interviews and implemented targeted recruitment strategies
• Stakeholder Management: Skilled in high-stakes negotiations, effectively reconciling multiple perspectives to drive business outcomes
• Awards & Recognition: Recipient of Outstanding Leadership Excellence Award (2023) and Distinguished Strategic Innovation Award (2024)

• Client Relationship Management: Cultivated strong relationships with key clients in APAC and EMEA, ensuring ongoing loyalty and satisfaction.
• Increased Pro-Serv Engineers overall utilization from ~72% to 90% by improving the SOW (Statement of Work) by introducing measurable parameters Scope of Work, Acceptance Criteria, Assumptions and Dependencies etc.
• Project Management: Managed a team of consultants to deliver projects, providing comprehensive status updates and ensuring timely completion.
• Technical Expertise: Certified and qualified in Junos software; designed and deployed data center and co-location solutions.
• Network Design: Served as technical lead for designing customer networks, creating high-level and low-level design documents to meet business objectives.
• Customer Support: Led customer escalation during outages and critical incidents, collaborating with technical assistance and engineering teams for rapid resolution.
• Process Improvement: Developed and implemented best practices and process improvements for the Professional Services organization.
• Training & Knowledge Sharing: Provided training to colleagues and shared knowledge of latest trends and successful projects with the global Professional Services team.
• Resource Optimization: Evaluated technical resourcing, lab investments, and ROI for the Professional Services organization.

• Technical Expertise: Deployed and qualified Juniper products (MX960s, MX10003, QFX10002, QFX5110, SRX4600) for data centers and co-location deployments.
• Network Design & Implementation: Designed and implemented co-location and data center solutions using EVPN and VXLAN technologies.
• Customer Support & Escalation Management: Led customer escalations during outages, coordinating with engineering and technical assistance teams to ensure timely resolution.
• Quality Assurance: Reviewed testing results to ensure adherence to quality assurance standards before deployment.
• Process Improvement: Led root cause analysis documentation and presented workarounds to prevent recurring issues.
• Project Management: Rolled out 5 data centers in the US and planned 18 more, contributing to a global rollout of 55 data centers.
• Cross-functional Collaboration: Worked with Product Line Managers, engineering, and Account Executives on new product introductions, enhancements, and technical sales activities.
• Coordinate with engineering to ensure fixes available to the customer as patch or re-spin and ensure inclusion of fix in the next upgrade JUNOS.
• Working on NPI and Future Opportunities/Projects required by Google for their Production Network, Google Fiber and Google Corporate network.
• Responding to RFPs and RFIs followed by presenting the Proof-of-Concept as required by the customer.

Customer: Google

• Testing of various test cases for various projects
• Preparing test-plans for new projects and NPI (New Product Introduction)
• Qualification and Certification escalation lead
• Point-of-contact to lead and drive network outage and missing critical issue on Juniper Routers deployed in production
• Interface with engineering and TAC to drive issues and workaround for bugs
• Present Root-Cause analysis for outages and recommend measures to avoid outages of similar sort in future

Customer: AT&T

• Replication of issues in the labs for critical outages, test workarounds and bug-fix verification
• Understanding the Customer's network implementation and support processes and procedures to help in designing a network that is available and sustainable
• Planned and supported ATT largest Mobile backhaul network IP-AGG (IPAG) network - using VPWL and VPLS
• Testing of new designs, features, and functionality as required by the Customer in a laboratory and to help develop plans to implement and verify network functioning correctly and as designed.
• Test S/W patches (JSUs) and operating software fixes to ensure their correct implementation and functionality, first in the pre-production test network and then in the live network, as outlined in the implementation plans."
• Troubleshoot equipment and network problems and to open and track JTAC cases through to problem resolution

• Technical focal engineer with an expertise in routing technology, working directly with Juniper Networks customers and partners and provides technical support to most of the largest service providers in US, Europe and Asia.
• Critical account support and escalation management, troubleshoot complex network issues and provide timely and accurate solutions.
• Writing technical troubleshooting papers and best work practices, act also as mentors for Junior engineers.
• Developed and implemented preventive maintenance procedures.
• Diagnosed and troubleshot hardware, software and network issues.