Akash Dalwadi
Cloud Engineer
Scarborough,ON
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Cloud Engineer position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
IT Analyst
Goway Travel Limited
Toronto, ON
09.2022 - Current
- Planned computer systems using information engineering and structured analysis
- Installed system updates to address vulnerabilities and reduce security issues
- Organized system operating procedures to strengthen controls
- Developing desktop standard images, packing and rollout processes
- Perform application integrations, testing and troubleshooting of desktop application problems
- Maintain and update the related database
Customer Technical Support Analyst
3Z Dental Supplies
Richmond Hill, ON
05.2019 - Current
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services, and company information
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
Technical Support Analyst
AG creative
Vadodara, Gujarat
01.2015 - 05.2017
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Researched product and issue resolution tactics to address customer concerns
- Work with customers to identify service-related needs, and to offer the most appropriate solution
- Respond to customers queries regarding technical issues in a timely, friendly, professional manner
- Access client information and enter information in system
- Collaborate with other team members on solution for customer inquiries
- Answering incoming calls, identify customer needs and route calls to specialized department
- Responding to technical help calls, emails, voicemails and drop-bys and prompt “how to” help
- Advanced knowledge of carbonite and Webroot, CSAT and Critical Error
Education
College Diploma - Computer Networking And Technical Support
Seneca College of Applied Arts And Technology
Toronto, ON 05.2018 - 05.2019
Bachelor of Computer Science and Engineering - Computer Science
Gujarat Technological University
06.2012 - 05.2016
Skills
Technical Support & Troubleshootingundefined
Timeline
IT Analyst
Goway Travel Limited
09.2022 - Current
Customer Technical Support Analyst
3Z Dental Supplies
05.2019 - Current
College Diploma - Computer Networking And Technical Support
Seneca College of Applied Arts And Technology
05.2018 - 05.2019
Technical Support Analyst
AG creative
01.2015 - 05.2017
Bachelor of Computer Science and Engineering - Computer Science
Gujarat Technological University
06.2012 - 05.2016
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