Akash Chopra
Summary
Effective communicator and problem-solver with a proven track record in delivering exceptional customer service. Expertise in active listening and resolving issues efficiently. Committed to enhancing client satisfaction and fostering positive relationships.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Paladin Security
Winnipeg, Manitoba
11.2022 - 03.2025
- Welcomed customers at front desk, assessed needs, and delivered effective solutions through exceptional customer service.
- Addressed customer inquiries in person and by phone, contributing to department effectiveness.
- Ensured safety of property by monitoring and patrolling assigned yard areas, including buildings.
- Responded promptly to incidents such as illegal entry, fire hazards, and equipment failures.
- Activated fire alarms and facilitated evacuation procedures during emergencies.
- Compiled clear, concise security reports and maintained detailed records for accountability.
Security Guard
Garda World
Winnipeg, Manitoba
10.2022 - 03.2025
- Greeting customers and controlled access to banks, hospital and other sites ensuring visitor safety.
- Performed physical patrols on-foot and by vehicle to maintain property security.
- Controlled entry points to sites, allowing access only to authorized individuals.
- Acted swiftly in emergencies, including medical incidents and fire alarms.
- Patrolled CP Rail properties, observing for suspicious activity and potential breaches.
- Utilized verbal de-escalation skills to manage conflicts and prevent escalation.
Customer Service Representative
Intouch CX
Winnipeg, Manitoba
10.2021 - 02.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Managed customer communications through calls and emails, providing efficient solutions to enhance satisfaction.
- Handled multiple customer inquiries simultaneously, while providing superior customer service.
- Escalated customer complaints to supervisors, ensuring prompt resolution and maintaining service standards.
- Conducted follow-up calls to verify issue resolution and maintain customer engagement.
- Guided customers in understanding their bills, payments, and services effectively.
Sales Associate/Customer Service Cashier
Bulkbarn
Vancouver, British Columbia
02.2019 - 08.2021
- Greeting and assisting customers while exceeding expectations.
- Managed transactions and operated cash register with integrity and accuracy.
- Maintained proficiency in Point of Sale systems to ensure efficient processing.
- Stocking and restocking shelves and products, involving unloading deliveries and lifting heavy items (up to 50 lbs or more).
- Organize and uphold store's appearance while ensuring healthy and safe working environment.
- Assisted customers with product selection and inquiries.
Education
Some College (No Degree) - Diploma in General Education (arts)
Langara College
VancouverSkills
- Problem solving
- Customer service
- Time management
- Attention to detail
- Document management
- Active listening
Timeline
Shift Supervisor
Paladin Security
11.2022 - 03.2025
Security Guard
Garda World
10.2022 - 03.2025
Customer Service Representative
Intouch CX
10.2021 - 02.2024
Sales Associate/Customer Service Cashier
Bulkbarn
02.2019 - 08.2021
Some College (No Degree) - Diploma in General Education (arts)
Langara College
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