Akash Brammacharee
Ottawa
Summary
Customer service professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.
Overview
3
3
years of professional experience
Work History
Shift Manager
McDonald's
06.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Optimized shift operations to meet and exceed sales targets without compromising on service quality.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
QA/QC Student Co-op
Centre Block Rehabilitation Project, PCL/ED
09.2022 - 12.2022
- Conducted monthly hazard inspections on-site and reported incidents to managers and site supervisors
- Assisted site-supervisors with corrective actions implementation
- Ensured all documentation are properly maintained to us those in the later stages during the project lifecycle
- Kept track of lumber shipments in spreadsheet and made lumber submissions on Oracle Primavera P6 (an Enterprise Project Portfolio Management software)
Customer Service Sales Associate
Peter Knippel Nursery & Garden Centre Inc
04.2022 - 06.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Construction Engineering Technician - Ontario College Diploma -
Algonquin College of Applied Arts And Technology
Ottawa, CanadaSkills
- Customer service focus
- Operations management
- Tech-Savvy
- Effective communicator
- Leadership
- Business planning
- Decision-making
- Process improvements
Accomplishments
- Named on the Dean's Honor List for excellent results at Algonquin College.
- Delivered a high level of customer service consistently that resulted into 10% increased sales.
Timeline
QA/QC Student Co-op
Centre Block Rehabilitation Project, PCL/ED
09.2022 - 12.2022
Shift Manager
McDonald's
06.2022 - Current
Customer Service Sales Associate
Peter Knippel Nursery & Garden Centre Inc
04.2022 - 06.2022
Construction Engineering Technician - Ontario College Diploma -
Algonquin College of Applied Arts And Technology
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