Akash Birah

Dollarama

10.2023 - 02.2025

Customer Service Excellence: Delivered high-quality service, assisting customers with product selection, answering inquiries, and resolving complaints, resulting in improved customer satisfaction and loyalty
Point of Sale (POS) Operations: Operated POS systems accurately and efficiently, processed payments, and handled cash, credit card, and gift card transactions
Inventory Management: Supported inventory control processes by restocking shelves, performing stock counts, managing back stock, and ensuring products were organized and accessible to customers
Store Presentation: Contributed to store appearance by setting up visually appealing product displays, ensuring shelves were stocked, and keeping aisles neat and organized
Sales and Upselling: Promoted store promotions, loyalty programs, and additional products to increase sales and customer engagement
Team Collaboration: Worked closely with colleagues to complete daily tasks and ensure the store was well-maintained and ready for peak hours
Problem Resolution: Addressed customer complaints and returns professionally, ensuring a satisfactory outcome while maintaining the store's reputation
Security and Compliance: Assisted in store opening and closing duties, ensuring that all security procedures were followed and that the store was secure

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