Akash Bayya
ON
Summary
Experienced Operations Specialist with comprehensive knowledge of business techniques, methods, and principles. Outstanding 7+ years of expertise in diverse business functions and operations, including device performance and quality assurance, report analytics and people and process management. Exceptional negotiation and multitasking abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Operations Supervisor/ Area Manager
Metro Supply Chain Canada- Zara
01.2023 - Current
- Directed and supervised operations for the Zara account within Metro Supply Chain, ensuring adherence to strict operational standards and KPIs set by Zara
- Managed a team of 30 Associates responsible for picking, packing, and optimizing logistics operations in line with Zara's specific requirements, focusing on efficiency and quality
- Led Root Cause Analysis (RCA) initiatives to promptly address operational challenges, ensuring continuous improvement in workflows specific to the Zara account
- Implemented data-driven strategies and process improvements to align operations with Zara's supply chain goals and maintain compliance with their standards
- Conducted regular assessments leveraging client feedback and industry expertise, refining operational strategies to meet the unique demands of Zara's supply chain
- Collaborated closely with Zara's stakeholders to understand their needs, contribute to automation initiatives, and enhance service efficiency, streamlining operations to meet Zara's expectations
- Managing critical processes in accordance with Service Level Agreements (SLAs) for the Zara account, ensuring consistent and high-quality service delivery
Operations Supervisor
NPSG Global- Amazon Fulfillment Centre Canada
01.2021 - 01.2023
- Managed and deployed Amazon Fulfillment Warehouse Projects across multiple locations including Ottawa, Hamilton, Vancouver (2021), Edmonton (2022), and London (2023), ensuring strict adherence to schedules and budgetary constraints
- Supervised 25 Associates and coordinated nine teams of coordinators, collaborating closely with the Operations Manager to ensure streamlined operations and timely project completion within established budget and quality parameters
- Oversaw the deployment, maintenance, and troubleshooting of warehouse automation systems, specializing in mobile automated robots
- Facilitated weekly financial and performance review meetings with the Operations Manager, delivering detailed reports on employee and project progress, execution efficiency, and anticipated advancements
- Conducted daily synchronization meetings with multiple team coordinators, internal and external stakeholders ensuring alignment and swift resolution of operational challenges
- Utilized Agile, Oracle, and Tableau to meticulously track project data, manage inventory, and monitor overall project progress
- Managed and mitigated project and work environment risks through thorough analysis and strategic mitigation implementation
- Directed team training, performance monitoring, and metric tracking, implementing effective problem-solving techniques to boost team efficiency and productivity
- Orchestrated multifaceted projects involving financial discussions, material handling, and ensuring adherence to high-quality work standards.
Operations Supervisor
Amazon Development Centre, India
01.2017 - 01.2021
- Collaborated with senior managers to devise business solutions, setting clear direction and objectives for project members
- Managed a 30-member team, emphasizing organization, planning, and prioritization of work assignments while ensuring adherence to production and quality Key Result Areas
- Spearheaded Root Cause Analysis (RCA), swiftly resolving critical issues within the operational framework, ensuring compliance
- Drove data-oriented analysis, implemented technology solutions, and spearheaded process improvement initiatives
- Conducted ongoing needs analysis leveraging customer feedback, field interactions, and industry expertise to adapt learning strategies and curriculum
- Provided pivotal support for automation efforts, evaluating technology's impact on capacity, leading to a substantial average reduction of 40 hours in production time post-automation
- Developed comprehensive forecast summaries for various operational workflows, effectively managing team capacity and shrinkage in adherence to Service Level Agreements (SLAs)
- Managed critical operational processes, ensuring adherence to SLAs, maintaining efficient and legally compliant operational services.
Operations Associate
Sutherland Global Services, India
01.2016 - 01.2017
- Addressed daily customer issues at Amazon.com, adhering to the company's customer-centric policies, ensuring high satisfaction levels
- Executed prompt and effective correspondences to meet client needs, guaranteeing consumer loyalty and satisfaction
- Resolved item or service-related issues by investigating customer complaints, determining the root cause, and providing optimal solutions
- Contributed significantly to team objectives by accomplishing assigned tasks and providing support to team members, fostering a collaborative work environment
- Managed a high volume of incoming calls effectively, addressing customer inquiries promptly and professionally, ensuring seamless customer experiences.
Education
Postgraduate - International Business Management
Seneca College
Toronto, CanadaBachelor of Engineering - Electronics and Communication Engineering
SRM Easwari Engineering College
Chennai, IndiaSkills
- Team leadership & administration
- Data mining
- Data auditing
- Business problem solving
- Natural language processing
- Process improvement strategies
- Warehouse management system
- Analysis skills
- Microsoft office
- Project Management
Certification
- Whims certification- Worker’s Safety and Awareness- June 2021
- OSHA-10
Timeline
Operations Supervisor/ Area Manager
Metro Supply Chain Canada- Zara
01.2023 - Current
Operations Supervisor
NPSG Global- Amazon Fulfillment Centre Canada
01.2021 - 01.2023
Operations Supervisor
Amazon Development Centre, India
01.2017 - 01.2021
Operations Associate
Sutherland Global Services, India
01.2016 - 01.2017
Postgraduate - International Business Management
Seneca College
Bachelor of Engineering - Electronics and Communication Engineering
SRM Easwari Engineering College
- Whims certification- Worker’s Safety and Awareness- June 2021
- OSHA-10
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