Akash Athale

• Used Jira to track, maintain and update trouble tickets.
• Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
• Collaborated with developers, analysts and project managers to expedite incident resolutions.
• Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
• Worked with clients, product managers and relevant stakeholders to identify avenues for improvement on the platform.
• Created process workflows for reference purposes.
• Re-designed processes and workflows based on user experience and customer feedback.
• Helped Clients install platform components and Ad pixels on their personal devices.
• Analyzed data in PowerBi dashboard to derive meaningful interpretations.
• Created detailed documentation and UML use cases in confluence.
• Performed advanced Excel operations to modify user reports and identify discrepancies in billing and invoicing.

Secondary Role: Business Analyst

• Worked with clients and sales team to gather requirements convert them into user stories and break into actionable items for the development team in Jira.
• Streamlined product backlog management process.
• Acted as scrum master for development team during initial phase of the project.
• Hosted Git server and managed code development on Git. Worked with clients/sales teams to develop High level UML/Use cases.
• Performed gap analysis and created Low Level Design Documentation(LLD).
• Displayed political acumen when determining product roadmap so as to balance priorities amongst various stake holders.
• Created work tickets and tasks in Jira and Bugzilla.
• Documented software issues and worked with product managers to determine product roadmap.
• Advised management on upcoming technologies and facilitating change management for delivering projects from design to implementation.
• Provided detailed recommendation to client for standard operating procedures based on government guidelines and regulations.
• Presented GUI/UX design to stakeholders and potential clients for upcoming products.
• Aliased with clients to convince them about feature priorities so as to align the same with development goals.
• Developed software applications in Python, C++, Pascal and Javascript for real time data acquisition and data processing.
• Deployed Javascript applications on Microsoft Azure.
• Developed and deployed PowerBi dashboards.