Prarthana Kapoor
Halifax,Nova Scotia
Summary
A highly motivated candidate and a good speaker and listener with the desire to contribute my experience in a diverse and broad working industry. Aiming to leverage academic experience and a proven knowledge of client relations, customer loyalty and efficiency improvement to successfully fill the role at the company. Frequently praised as focused by my peers, I can be relied upon to help the company achieve its goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Amazon Warehouse Associate
Amazon
06.2023 - Current
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and storing materials.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
Cashier/ Customer Service Representative
Walmart
06.2023 - 12.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
Server/ Kitchen Help
Dimsum Box
01.2021 - 12.2023
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Customer Service Representative
EClerx Services
02.2021 - 01.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy.
Education
PG diploma in Business Management -
Cape Breton University
Sydney, NS01.2025
Bachelor of Arts (General) -
Panjab University
Chandigarh01.2021
Bachelor of Science in Fashion Designing -
Annamalai University
Chandigarh01.2020
Skills
- Managing & Leadership skills
- Organized and Attention to detail
- Customer Service & Sales
- Cash Handling/ POS
- Communication skills
- Serving/ Host/ Guest Service
- Team leader
- Comfortable with repetitive work
Languages
English
Hindi
Punjabi
Certification
Cpr and First Aid January 2024- January 2026
Availability
Full time ( Open Availability)
Timeline
Amazon Warehouse Associate
Amazon
06.2023 - Current
Cashier/ Customer Service Representative
Walmart
06.2023 - 12.2023
Customer Service Representative
EClerx Services
02.2021 - 01.2023
Server/ Kitchen Help
Dimsum Box
01.2021 - 12.2023
PG diploma in Business Management -
Cape Breton University
Bachelor of Arts (General) -
Panjab University
Bachelor of Science in Fashion Designing -
Annamalai University