Akari Xiaojie Lang
Toronto,Canada
Summary
Dedicated and highly-motivated professional with passion for taking on new challenges. Proven expertise in customer service, office administration, client management, and effective communication. Adept at handling diverse responsibilities with efficiency and precision. Collaborative team player.
Overview
9
9
years of professional experience
Work History
Medical Receptionist / Office Administrator
Lasik MD
Toronto, Ontario
07.2021 - Current
- Recognized with award for Excellent Growth & Initiative
- Provided comprehensive client support in-person, by phone or through email
- Managed and streamlined daily operations, handling 75-90 phone calls and overseeing check-in process for 30-50 patients daily, resulting in improved overall efficiency
- Maintained client records, ensuring easy accessibility through efficient documentation and data entry
- Successfully managed various administrative duties, including clinic scheduling, coordinating ground transportation arrangements for patients and calendar of events
- Managed financial transactions, including payments, refunds, and day-end reconciliation for precise financial record-keeping
- Oversaw significant workload of administrative tasks, ensuring accuracy and delegating appropriately to ensure timely completion of paperwork
- Cross trained in multiple positions, such as Surgical counseling, Clinic technical assistant
Server
The Cheesecake Factory
Toronto, ON
12.2017 - 07.2021
- Received "Superstar" award for excellent customer satisfaction
- Memorized over 250 menu items including specials to provide unique customized recommendations to guests
- Exceptional knowledge of wine, liquor and food
- Managed multiple priorities with short time-frames
- Extremely attentive, patient, and is always “one step ahead” when serving guests.
- Handled fast-paced environment with pressure
- Maintained and enforced strict and up-to-date cleanliness and social distancing policies regarding COVID-19 outbreak to ensure both employee safety and guest satisfaction
Hostess
The Keg
Toronto, Ontario
08.2015 - 04.2018
- Trained in opening and closing procedures
- Worked with team of diverse individuals to maintain high degree of customer satisfaction
- Took initiative to acquire culinary knowledge to answer guest inquiries about menu
Education
Bachelor of Arts - Honours in Sociology & Psychology
York University
Toronto, ONSkills
- Fluent in English, Japanese, Shanghainese, Mandarin
- Organizational and strategic planning
- Independent problem-solving and time management
- Strong interpersonal communication
- Workflow Optimization and attention to detail
- Proficient in company-specific software and MS office
Timeline
Medical Receptionist / Office Administrator
Lasik MD
07.2021 - Current
Server
The Cheesecake Factory
12.2017 - 07.2021
Hostess
The Keg
08.2015 - 04.2018
Bachelor of Arts - Honours in Sociology & Psychology
York University
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