Akari Hakamada
Vancouver
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
adobe: photoshop, Illustrator
Power Director
Canva
WordPress
Overview
7
7
years of professional experience
Work History
Entertainment and Music Industry /Management Staff Member
PeaceVoice Entertainment Inc
04.2022 - 03.2025
- Assisted in daily operations by learning safety protocols and standard operating procedures.
- Supported team members by handling routine tasks and maintaining workflow efficiency.
- Contributed to inventory management by organizing supplies and ensuring proper stock levels.
- Collaborated with staff to streamline processes and enhance overall operational effectiveness.
- Management of artists
- Operation and planning of fan clubs for K-POP idols and Korean actors
- Translation and interpretation between Japanese and Korean
- Live performance operation support
- Goods planning, design, and ordering
- Website planning and production progress management
- SNS contents planning, production, and post management
- Planning and operation of Japan's first Korean makeup salon
- Video and image production
- Human resource management
Retail and Sales Industry /Sales Staff Member
MIKIMOTO PHARMACEUTICAL CO.,LTD.
05.2021 - 03.2022
- Assisted customers with product selection, enhancing overall shopping experience.
- Processed transactions accurately, ensuring efficient checkout operations.
- Maintained product displays and inventory levels, optimizing store presentation.
- Collaborated with team members to achieve sales targets and improve service quality.
- Reception at Mikimoto Cosmetics
- Telephone support for customer product orders and treatment appointments
Advertising, Planning and Design Industry /Assistant Producer
Centian Inc
04.2020 - 03.2022
- Coordinated production schedules, ensuring timely completion of projects and resource allocation.
- Assisted in script development, providing feedback to enhance narrative consistency and quality.
- Managed communication between departments, facilitating collaboration and information flow.
- Supported location scouting efforts, identifying suitable venues that aligned with project vision.
- Shooting content planning
- On-site progress management
- SNS content planning and production management
- Sales
Food & Beverage/Restaurant Industry /Restaurant Server
800°DEGREES NEAPOLITAN PIZZERIA
11.2017 - 03.2021
- Delivered exceptional customer service, ensuring timely and accurate order fulfillment.
- Trained and mentored new staff on restaurant procedures and customer interaction skills.
- Coordinated with kitchen staff to streamline food preparation and delivery processes.
- Resolved customer complaints efficiently, enhancing overall dining experience and satisfaction.
- Managed table assignments, optimizing seating arrangements for maximum efficiency during peak hours.
- Maintained cleanliness and organization of dining area, adhering to health regulations consistently.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Cooking pizza toppings
- Pizza cooking (I can bake pizzas in a brick oven)
- Bartending (I have experience using a coffee maker)
- Salad cooking
- Fried food cooking
- Inventory control and ordering
- Dishwashing
Education
Bachelor's Degree - Social Psychology
Seijo University
Tokyo, Japan03-2021
Skills
- Customer relations
- Coaching and mentoring
- Staff development
- Financial acumen
- Positive attitude
- Guest engagement
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
- Active listening
- Self motivation
Languages
English
Limited Working
Japanese
Native or Bilingual
Korean
Full Professional
Timeline
Entertainment and Music Industry /Management Staff Member
PeaceVoice Entertainment Inc
04.2022 - 03.2025
Retail and Sales Industry /Sales Staff Member
MIKIMOTO PHARMACEUTICAL CO.,LTD.
05.2021 - 03.2022
Advertising, Planning and Design Industry /Assistant Producer
Centian Inc
04.2020 - 03.2022
Food & Beverage/Restaurant Industry /Restaurant Server
800°DEGREES NEAPOLITAN PIZZERIA
11.2017 - 03.2021
Bachelor's Degree - Social Psychology
Seijo University
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