Swimming
Akanksh Puthran
Student
Vancouver,BC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Customer Associate
State Bank Of India
Navi Mumbai, Maharashtra
05.2013 - 08.2022
- Recommended items to customers based on specific needs and explained features and benefits.
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Documented customer concerns and inquiry resolutions in internal computer system.
- Consistently met monthly sales goals and twice recognized as employee of month.
- Provided management with daily log report on calls, complaints, resolutions, order statuses and escalations.
- Listened to customers in actively to assess issues and provide accurate information.
- Used CRM to maintain records of filed complaints and results, as well as other customer service department data.
Education
Bachelor of Science - Information Technology
South Indian Education Society
Nerul, Navi Mumbai 04.2010 - 05.2013
Skills
Banking Knowledge
undefinedCertification
Serve It Right
Interests
Running
Hiking
Video Games
Timeline
Serve It Right
10-2022
Customer Associate
State Bank Of India
05.2013 - 08.2022
Bachelor of Science - Information Technology
South Indian Education Society
04.2010 - 05.2013
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