Akanksha Toor
Brampton,ON
Summary
Driven and proactive Sales and Logistics Operations professional with a proven track record of enhancing operational efficiency and delivering exceptional customer satisfaction. Eager to leverage 3 years of expertise in Microsoft Dynamics NAV and a comprehensive skill set in order management, inventory control, and logistics coordination to contribute effectively as an Account Manager or Sales and Logistics Manager within a dynamic organization. Passionate about optimizing supply chain processes and driving business growth through strategic solutions.
Overview
4
4
years of professional experience
Work History
Accounts Receivable and Logistics Operator
Stephano Group Ltd
ETOBICOKE, Ontario
06.2021 - Current
- Efficiently enter customer orders via email, phone, and online portals, ensuring accuracy and prompt confirmation of receipts.
Monitor orders from major clients such as Sobeys and Thrive, liaising with fulfillment centers and carriers for timely delivery.
Maintain inventory accuracy by updating product tracking sheets for third party logistics (3PLs)and conducting regular checks against the Master Planner for upcoming orders.
Collaborate with the team to create outbound schedules, coordinate freight arrangements, and schedule appointments with warehouses and customers.
Handle dispatch of messages through emails and phone calls, ensuring clear communication and timely responses.
Issue invoices to customers, incorporating product tracking and LOT codes for accuracy, and manage accounts receivable aging reports.
Investigate and address customer complaints regarding short products, issuing memos and resolving issues promptly.
Prepare customs documents and facilitate clearance of duty and brokerage for outbound orders, ensuring compliance with regulations.
Manage billing and tracking of CHEP pallets, stock levels, and storage costs, optimizing inventory management processes.
Process EFTs and checks through Microsoft Dynamics NAV, and approve freight and customs duty brokerage invoices.
Conduct monthly audits of inventory data, reconciling Excel sheets with on-hand quantities in NAV to ensure accuracy.
Accounting and Logistics Associate
CJR Wholesale Grocers
Brampton
01.2020 - 03.2021
- Assessed and validated customer orders for accuracy and completeness.
- Maintained accurate records of shipments, invoices, and delivery documents.
- Coordinated with carriers to ensure timely collection and delivery of goods.
- Monitored the movement of goods through the supply chain to identify potential delays or problems.
- Organized transport routes to maximize efficiency while minimizing cost.
- Performed daily inspections of vehicles before loading to ensure safety compliance.
- Followed all relevant health and safety regulations when operating machinery.
- Prepared shipping labels, bills of lading, packing slips, manifests.
- Communicated with customers regarding changes in order status or other issues.
- Resolved any customer complaints or inquiries related to logistics operations.
- Developed strategies for improving operational efficiency within the warehouse environment.
- Identified opportunities for cost savings by optimizing transportation routes and consolidating freight loads where possible.
- Collaborated with other departments such as procurement or sales to coordinate product availability.
- Scheduled maintenance appointments for fleet vehicles on a regular basis.
- Processed paperwork associated with customs clearance procedures.
- Reviewed inventory levels regularly to anticipate upcoming needs.
- Maintained high standards of internal and external customer service.
- Identified and resolved shipping and packaging errors.
- Relayed information between drivers and recipients regarding ETA and potential delays.
Education
High School Diploma -
Lambton College of Applied Arts And Technology
Toronto, ON06-2021
Skills
- Invoice Processing
- Accounts Receivable
- Cycle counting
- Demand forecasting
- Shipping coordination
- Cost Reduction
- Transportation Management
- Scheduling expertise
- Warehousing Processes
- Problem-Solving
- Emergency Readiness
- Computer-Based Inventory System
- Operational data analysis
- Data analysis skills
- AR/AP
- Audit Support
- Call Center Operations
- Positive and Constructive Feedback
- Policy Enforcement
- Team Building and Leadership
- Time Management
- Team Development
- Decision-Making
- Handling Escalations
- Performance Evaluations
Timeline
Accounts Receivable and Logistics Operator
Stephano Group Ltd
06.2021 - Current
Accounting and Logistics Associate
CJR Wholesale Grocers
01.2020 - 03.2021
High School Diploma -
Lambton College of Applied Arts And Technology
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