Akanksha Singh
Calgary,Alberta
Summary
Goal-focused professional leveraging strong problem-solving and communication abilities to enhance customer satisfaction and refine procurement operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Kitchen Hub
Calgary, Alberta
11.2025 - Current
- Resolved customer complaints through effective communication and problem-solving skills.
- Managed high call volumes, prioritizing customer satisfaction through effective service.
- Educated customers on product features and promotions available at Kitchen Hub.
- Developed strong customer relationships by providing personalized assistance and support.
- Processed returns and exchanges according to company policies, maintaining efficiency.
- Tracked orders from start to finish to ensure timely delivery and enhance customer experience.
- Conducted follow-up calls with customers post-resolution to ensure satisfaction.
- Maintained accurate records of customer interactions in the system.
Procurement Specialist
Hitachi Energy
Bangalore, Karnataka
01.2024 - 05.2025
- Streamlined procurement processes, enhancing timeliness of material and service acquisition.
- Negotiated favorable terms and conditions with suppliers to enhance cost efficiency.
- Developed and implemented supplier evaluation criteria for quality assessment.
- Maintained accurate records of purchases, pricing, and supplier information to support informed decision-making.
- Communicated regularly with stakeholders to address procurement-related inquiries effectively.
- Identified process improvement opportunities within the procurement cycle for increased efficiency.
- Tracked orders and confirmed delivery dates, lead times, and associated costs to ensure order fulfillment.
- Drafted contracts with vendors and monitored execution progress to ensure compliance.
Buyer
Tata Consultancy Limited
Mumbai, Maharashtra, India
07.2021 - 12.2023
- Managed purchasing activities across multiple product categories and vendors.
- Reviewed purchase orders for accuracy and ensured compliance with company policies, minimizing errors.
- Maintained accurate records of purchases, pricing, and supplier information.
- Resolved discrepancies between purchase orders and actual receipts of goods.
- Collaborated with suppliers to expedite open purchase orders and in-transit shipments, improving delivery timelines.
- Participated in vendor negotiations regarding prices, delivery schedules, and warranties.
- Monitored inventory levels to ensure product availability for customers.
- Evaluated supplier quotations to strategically award purchase orders based on cost-effectiveness, enhancing procurement efficiency.
Education
MBA - Human Resources Management
GNIT
Greater Noida, India07-2010
Skills
- Customer engagement
- Complaint management
- Order tracking
- Product knowledge
- Conflict resolution
- Supply chain management
Certification
Six Sigma - Green Belt
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$55000/yr - $200000/yrTimeline
Customer Service Representative
Kitchen Hub
11.2025 - Current
Procurement Specialist
Hitachi Energy
01.2024 - 05.2025
Buyer
Tata Consultancy Limited
07.2021 - 12.2023
MBA - Human Resources Management
GNIT