Akanksha Patel
Calgary,Canada
Summary
Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.
Overview
5
5
years of professional experience
Work History
Technical Sales Representative
NTT Data
Calgary, AB
12.2024 - Current
- Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
- Engaged large and medium end-users to deliver company's total value proposition to increase sales.
- Maximized revenue opportunities by conducting thorough needs assessments during initial client consultations.
- Collaborated closely with engineering team to ensure accurate product knowledge for successful client demonstrations.
- Collaborated with customers and asked questions to assess needs and budgets.
- Drove team revenue totals by bringing in top sales numbers.
CSO Representative
Canadian Linen and Uniform Services
Hamilton, ON
08.2021 - 11.2024
- Performs day-to-day activities that ensure effective account management of assigned collection accounts.
- Reviews open A/R for all assigned accounts and prioritize collection activities to maximize cash collections.
- Communicates via phone conversations, email, fax and letters with customers concerning the status of invoice payments.
- Performs reconciliations for assigned accounts to maintain accuracy.
- Interfaces with Sales, Operations and Finance departments to resolve billing, collection and credit issues.
- Monitors changes in customer financial status and payment patterns.
- Audits and maintains customer accounts to make sure terms are accurate and customer profiles have current information.
Shift Manager
McDonald's
Burlington, ON
10.2019 - 07.2021
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- The daily task includes managing payrolls, inventory, inputting the daily report targets in the computer and counting cash at the end of the shift.
- Achieving staff results by conveying position assumptions, arranging, observing, and assessing position results.
Customers Support
Fortinos Supermarket
Burlington, ON
02.2020 - 08.2020
- Returning merchandise to their positions on the shelf, accepting exchange and returns of merchandise.
- Making refund of money to customers, and ensuring that balance of cash is maintained.
- Also have to work on activating phone cards and gift cards.
- Have to work as a cashier to cover breaks or empty shifts.
Education
Bachelor’s Degree - Information And Communication Technology
L.J College of Engineering And Technology
Ahmedabad, Gujarat 05.2019
Diploma - Information Technology
L.J Polytechnic
Ahmedabad, Gujarat06.2016
Skills
- Client relationship management
- Cross-selling techniques
- Microsoft office
- Time management
- Scheduling
- Inventory management
- Conflict resolution
- Sales reporting
Languages
English
Availability
Mondays - Fridays: 8:00 AM - 10:00 PM
Saturdays and Sundays: 8:00 AM - 12:00 AM
Timeline
Technical Sales Representative
NTT Data
12.2024 - Current
CSO Representative
Canadian Linen and Uniform Services
08.2021 - 11.2024
Customers Support
Fortinos Supermarket
02.2020 - 08.2020
Shift Manager
McDonald's
10.2019 - 07.2021
Bachelor’s Degree - Information And Communication Technology
L.J College of Engineering And Technology
Diploma - Information Technology
L.J Polytechnic