Akanksha Parikh

•As HR Admin, streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
•Updated HR database with new employee information, changes in benefits, and other details.

• Pre screened resumes prior to sending to Management for consideration.
• As Service Administrator, Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Microsoft NAV,NetSuite and Next Service Software.
• Coordinating with service manager on the completion of customer work orders, putting together billing for work completed, and reviewing time cards for service employees.
• Supported management by processing invoices and documents with consistent on-time delivery.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.

• Enforced use of prescribed technical procedures and monitoring protocols to confirm compliance with guidelines.
• Troubleshoot basic and routine customer issues that are technical in nature, including hardware, software networking or other designated client products.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Helped streamline repair processes and update procedures for support action consistency.
• Responded to customer inquiries and provided technical assistance over phone and in person.